Reassurance Call Specialist – 24/7 Alarm Centre

Allscreens Nationwide Ltd; Glasgow; On-site; GBP 28,000 - 31,000; Part time

Benefits offered by this job

Competitive salary

Generous annual leave

Enhanced pension scheme

Health care benefit plan

Cycle-to-Work scheme

Employee Assistance Programme

Job summary

Bield Housing and Care in Glasgow is seeking an Emergency Call Advisor to join our Alarm Receiving Centre. You will be the first point of contact for customers calling 24 hours a day, providing reassurance and support during emergency activations.

This part-time, on-site role requires calmness under pressure, strong communication, and a passion for helping older and vulnerable people. Training will be provided during a 3-week period.

Qualifications

• Experience in customer service, ideally in a call centre or monitoring environment.
• Ability to remain composed and communicate clearly in emergencies.

Responsibilities

• Provide reassurance, guidance and support during emergency alarm activations and wellbeing calls
• Use effective questioning and active listening to assess situations and coordinate responses
• Manage emergency repairs, false alarm checks and proactive follow-up calls
• Maintain accurate records of all calls and actions taken
• Work as part of a small, dedicated, values-driven team
• Deliver exceptional customer service aligned with Bield’s person-centred approach

Skills

Calm under pressure

Great communication

Job description

Bield Housing and Care in Glasgow is seeking an Emergency Call Advisor to join our Alarm Receiving Centre. You will be the first point of contact for customers calling 24 hours a day, providing reassurance and support during emergency activations.

This part-time, on-site role requires calmness under pressure, strong communication, and a passion for helping older and vulnerable people. Training will be provided during a 3-week period.