Compassionate Emergency Call Handler

Careium AB; Blackburn; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible hours

Paid annual leave

Health plan

Life assurance

Pension

On-site parking

Learning & development

Career progression

Meaningful work

Job summary

Careium UK in Blackburn is seeking compassionate Emergency Call Handlers to support vulnerable and elderly clients by responding to alarms, arranging care, and making welfare calls with reassurance and practical help.

Full training is provided; prior telecare experience isn’t essential. You’ll stay calm under pressure, listen carefully, and communicate clearly to keep clients safe and connected, every day.

Qualifications

• Excellent communication and listening skills.
• A caring, professional, and empathetic approach.
• Confidence using computers and multiple systems.
• Strong attention to detail and accurate record-keeping.
• The ability to multitask and make decisions confidently.
• A flexible and adaptable approach to work.
• A positive attitude and willingness to learn.
• Experience within customer service, care, healthcare, emergency response, hospitality, retail, contact centres, or similar people-focused environments would be beneficial but is not essential.

Responsibilities

• Receive and manage incoming emergency alarm activations and support calls.
• Assess situations quickly and calmly to determine the most appropriate response.
• Contact next of kin, emergency services, healthcare professionals, or support networks when required.
• Provide reassurance and support to clients during difficult or distressing situations.
• Proactively contact clients to check on wellbeing and safety.
• Carry out welfare and wellbeing calls where concerns have been identified.
• Provide reassurance and escalate concerns where further support may be required.
• Help ensure vulnerable clients remain safe, supported, and connected.
• Record call details accurately using company systems.
• Ensure client information is updated and maintained correctly.
• Follow company procedures and regulatory requirements at all times.

Skills

Communication

Empathy

Tech skills

Attention to detail

Multitasking

Adaptability

Positive attitude

Job description

Careium UK in Blackburn is seeking compassionate Emergency Call Handlers to support vulnerable and elderly clients by responding to alarms, arranging care, and making welfare calls with reassurance and practical help.

Full training is provided; prior telecare experience isn’t essential. You’ll stay calm under pressure, listen carefully, and communicate clearly to keep clients safe and connected, every day.