Emergency Call Advisor (REQ02915)

Allscreens Nationwide Ltd; Glasgow; On-site; GBP 28,000 - 31,000; Part time

Benefits offered by this job

Competitive salary

Generous annual leave

Enhanced pension scheme

Health care benefit plan

Cycle-to-Work scheme

Employee Assistance Programme

Job summary

Bield Housing and Care in Glasgow is seeking an Emergency Call Advisor to join our Alarm Receiving Centre. You will be the first point of contact for customers calling 24 hours a day, providing reassurance and support during emergency activations.

This part-time, on-site role requires calmness under pressure, strong communication, and a passion for helping older and vulnerable people. Training will be provided during a 3-week period.

Qualifications

• Experience in customer service, ideally in a call centre or monitoring environment.
• Ability to remain composed and communicate clearly in emergencies.

Responsibilities

• Provide reassurance, guidance and support during emergency alarm activations and wellbeing calls
• Use effective questioning and active listening to assess situations and coordinate responses
• Manage emergency repairs, false alarm checks and proactive follow-up calls
• Maintain accurate records of all calls and actions taken
• Work as part of a small, dedicated, values-driven team
• Deliver exceptional customer service aligned with Bield’s person-centred approach

Skills

Calm under pressure

Great communication

Job description

Emergency Call Advisor opportunities in Glasgow

Be the Reassuring Voice That Helps People Live Independently

If you are calm under pressure, great at communicating, and passionate about helping others, you would be a fantastic fit for BR24. With Bield delivering its bold Independent Living Strategy, BR24 is evolving into a dynamic, proactive, technology-enabled service supporting older and vulnerable people across Scotland.

Due to the growth of the team, we are now seeking to recruit 5 new colleagues to join our award winning Alarm Receiving Centre.

Emergency Call Advisor (REQ02915)

Company: Bield Housing and Care

Salary: £28,435 - £31,419

Hours: Part-time

Location: Glasgow, G4 9XA

Working pattern: On-site

Job type: Permanent

Posting date: 3 Aug 2026

Closing date: 17 Aug 2026

Summary

Emergency Call Advisor opportunities in Glasgow

Be the Reassuring Voice That Helps People Live Independently

If you are calm under pressure, great at communicating, and passionate about helping others, you would be a fantastic fit for BR24. With Bield delivering its bold Independent Living Strategy, BR24 is evolving into a dynamic, proactive, technology-enabled service supporting older and vulnerable people across Scotland.

Due to the growth of the team, we are now seeking to recruit 5 new colleagues to join our award winning Alarm Receiving Centre.

Role:

As an Emergency Call Advisor, you will be the first point of contact for customers calling into our 24-hour Alarm Receiving Centre. Every shift brings new challenges and opportunities to make a difference.

You will:

• Provide reassurance, guidance and support during emergency alarm activations and wellbeing calls
• Use effective questioning and active listening to assess situations and coordinate responses
• Manage emergency repairs, false alarm checks and proactive follow-up calls
• Maintain accurate records of all calls and actions taken
• Work as part of a small, dedicated, values-driven team
• Deliver exceptional customer service aligned with Bield’s person-centred approach

Interviews are expected to take place on 24 and 25 August 2026.

Employment will start with a 3-week training period, followed by ongoing individual tailored support to ensure success in the role.

This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application. You will be required to complete a Level 2 Disclosure check with Disclosure Scotland.

Disability Confident

Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria.

In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email [e-mail] and a member of the team will get in touch.

We offer a comprehensive benefits package including:

• Competitive salary, reviewed annually
• Generous annual leave allowance
• Enhanced pension scheme
• Occupational Sick Pay
• Family Friendly Policies
• Employee Assistance Programme
• All Disclosure checks paid for
• Full training, comprehensive onboarding and buddy support

Proud member of the Disability Confident employer scheme

Our Benefits:

We offer a comprehensive benefits package including:

• Competitive salary, reviewed annually
• Generous annual leave allowance
• Enhanced pension scheme
• Occupational Sick Pay
• Family Friendly Policies
• Health care benefit plan
• Cycle-to-Work scheme
• Credit union access
• Employee Assistance Programme
• All Disclosure checks paid for
• Full training, comprehensive onboarding and buddy support

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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