24/7 Content Systems Support Engineer

Sky; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension package with up to 9% employer

Private healthcare with mental health支

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards and experiences

Job summary

Sky is hiring a 24/7 Content Systems Support Engineer for the Content System Engineering team in Osterley. You will provide incident resolution, monitor performance, and collaborate across global teams to keep content processing systems available and efficient.

The role requires strong Linux/Windows knowledge, scripting experience (Python/Bash), and AWS familiarity, with a proactive, communicative approach to stakeholder engagement.

Qualifications

• Strong analytical and problem-solving skills.
• Good understanding of Linux and Windows environments.
• Experience in coding or scripting (Python / Bash).
• Experience working with AWS infrastructure and services.
• Strong stakeholder communication.

Responsibilities

• Provide 24/7/365 support for content processing systems, ensuring platform stability and timely incident resolution.
• Lead initial investigations into technical issues, particularly within MAM systems and interconnected broadcast workflows, liaising with system specialists when deeper expertise or escalation is required.
• Monitor platform performance to predict and prevent issues, contributing to high service availability and customer satisfaction.
• Collaborate with system owners, engineering teams, and operational staff to support a wide range of systems and projects, ensuring smooth handovers and effective problem-solving.
• Document findings and resolutions to support continuous improvement and knowledge sharing across the team.
• Operate effectively in a globally distributed team, supporting both local and international operations.

Skills

Linux

Windows

Python

Bash

AWS

Scripting

Stakeholder communication

Analytical thinking

Job description

Sky is hiring a 24/7 Content Systems Support Engineer for the Content System Engineering team in Osterley. You will provide incident resolution, monitor performance, and collaborate across global teams to keep content processing systems available and efficient.

The role requires strong Linux/Windows knowledge, scripting experience (Python/Bash), and AWS familiarity, with a proactive, communicative approach to stakeholder engagement.