Remote 24/7 Cloud Infrastructure Support Engineer

Hamilton Barnes; United Kingdom; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Pension

Holiday allowance

Training and development

Remote hybrid flexibility

Job summary

Hamilton Barnes is seeking a 24/7 Support Engineer to keep a fast-growing cloud-native platform running reliably for developers and businesses worldwide. You will be the technical frontline for a Linux-driven infrastructure, diagnosing live issues and escalating where needed.

You’ll triage across Linux servers, networking, storage and containerised workloads, monitor health, respond to incidents, and help shape how support scales with the platform.

Qualifications

• 2–4 years in infrastructure, systems administration, NOC or technical support.
• Strong Linux background with command line and troubleshooting.
• Solid networking knowledge (TCP/IP, DNS, HTTP) and incident management.
• Calm under pressure with clear written and verbal communication.

Responsibilities

• Provide 24/7 technical support for customers and internal teams across a global cloud platform, working on a rota basis.
• Triage, diagnose and resolve infrastructure issues across Linux servers, networking, storage and containerised workloads.
• Monitor platform health and respond to alerts and incidents, escalating to engineering with clear context.
• Troubleshoot Kubernetes and cloud-native service issues, supporting customers through deployment, scaling and performance problems.
• Build and maintain runbooks, knowledge base articles and post-incident documentation to reduce repeat issues.
• Identify automation and tooling opportunities that improve response times and customer experience.

Skills

Experience in infrastructure

Linux troubleshooting

Networking fundamentals

Calm under pressure

Tools

Kubernetes

Docker

Job description

Hamilton Barnes is seeking a 24/7 Support Engineer to keep a fast-growing cloud-native platform running reliably for developers and businesses worldwide. You will be the technical frontline for a Linux-driven infrastructure, diagnosing live issues and escalating where needed.

You’ll triage across Linux servers, networking, storage and containerised workloads, monitor health, respond to incidents, and help shape how support scales with the platform.