24/7 Content Systems Support Engineer

Sky UK Limited; Brentford; Sur place; GBP 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Free Sky TV

Pension up to 9%

Private healthcare

Dental insurance

Sky product discounts

Sharesave & Tech schemes

Sky VIP rewards

Résumé du poste

Sky UK Limited is seeking a Content Systems Support Engineer for a 24/7 shift-based role at our Osterley campus. You will provide round-the-clock support for content processing systems, investigate incidents, and ensure system stability across broadcast workflows.

The role requires strong Linux/Windows knowledge, scripting experience (Python/Bash), and AWS familiarity, plus clear stakeholder communication. On-site hours include nights and weekends in a global team.

Qualifications

• Strong analytical and problem-solving skills.
• Good understanding of Linux and Windows environments.
• Experience in coding or scripting (Python / Bash).
• Experience working with AWS infrastructure and services.
• Strong stakeholder communication.

Responsabilités

• Provide 24/7/365 support for content processing systems, ensuring platform stability and timely incident resolution.
• Lead initial investigations into technical issues in MAM systems and broadcast workflows, escalating as needed.
• Monitor platform performance to predict and prevent issues, contributing to high service availability.
• Collaborate with system owners, engineering teams and operational staff for diverse systems and projects.
• Document findings and resolutions to support continuous improvement and knowledge sharing.
• Operate effectively in a globally distributed team, supporting local and international operations.

Connaissances

Analytical thinking

Linux

Windows

Python

AWS

Stakeholder comms

Description du poste

Sky UK Limited is seeking a Content Systems Support Engineer for a 24/7 shift-based role at our Osterley campus. You will provide round-the-clock support for content processing systems, investigate incidents, and ensure system stability across broadcast workflows.

The role requires strong Linux/Windows knowledge, scripting experience (Python/Bash), and AWS familiarity, plus clear stakeholder communication. On-site hours include nights and weekends in a global team.