Around-the-Clock Content Systems Engineer

Sky Retail Stores; Hounslow; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension package with up to 9% employer

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky is seeking a Content Systems Support Engineer to provide 24/7 coverage for content processing platforms, ensuring stability and rapid incident resolution across a globally distributed team. You will investigate issues in Media Asset Management workflows and collaborate with engineering and operations to maintain high service levels.

The role requires strong Linux/Windows knowledge, scripting experience (Python, Bash), and familiarity with AWS services.

Qualifications

• Strong analytical and problem-solving skills with a proactive approach to issue resolution.
• Good understanding of Linux and Windows environments.
• Experience in coding or scripting (Python, Bash).
• Experience working with AWS infrastructure and services.
• Strong stakeholder communication.

Responsibilities

• Provide 24/7/365 support for content processing systems, ensuring platform stability and timely incident resolution.
• Lead initial investigations into technical issues, especially within MAM systems and interconnected broadcast workflows.
• Monitor platform performance to predict and prevent issues, contributing to high service availability.
• Collaborate with system owners, engineering teams, and operations staff to support a wide range of systems and projects.
• Document findings and resolutions to support continuous improvement and knowledge sharing.
• Operate effectively in a globally distributed team, supporting local and international operations.

Skills

Linux

Windows

Python

Bash

AWS

Incident management

Stakeholder communication

Tools

Monitoring tools

MAM systems

Job description

Sky is seeking a Content Systems Support Engineer to provide 24/7 coverage for content processing platforms, ensuring stability and rapid incident resolution across a globally distributed team. You will investigate issues in Media Asset Management workflows and collaborate with engineering and operations to maintain high service levels.

The role requires strong Linux/Windows knowledge, scripting experience (Python, Bash), and familiarity with AWS services.