Content Systems Support Engineer

Sky Retail Stores; Hounslow; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension package with up to 9% employer

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky is seeking a Content Systems Support Engineer to provide 24/7 coverage for content processing platforms, ensuring stability and rapid incident resolution across a globally distributed team. You will investigate issues in Media Asset Management workflows and collaborate with engineering and operations to maintain high service levels.

The role requires strong Linux/Windows knowledge, scripting experience (Python, Bash), and familiarity with AWS services.

Qualifications

• Strong analytical and problem-solving skills with a proactive approach to issue resolution.
• Good understanding of Linux and Windows environments.
• Experience in coding or scripting (Python, Bash).
• Experience working with AWS infrastructure and services.
• Strong stakeholder communication.

Responsibilities

• Provide 24/7/365 support for content processing systems, ensuring platform stability and timely incident resolution.
• Lead initial investigations into technical issues, especially within MAM systems and interconnected broadcast workflows.
• Monitor platform performance to predict and prevent issues, contributing to high service availability.
• Collaborate with system owners, engineering teams, and operations staff to support a wide range of systems and projects.
• Document findings and resolutions to support continuous improvement and knowledge sharing.
• Operate effectively in a globally distributed team, supporting local and international operations.

Skills

Linux

Windows

Python

Bash

AWS

Incident management

Stakeholder communication

Tools

Monitoring tools

MAM systems

Job description

Role/Team overview

The Content System Engineering team is at the cutting-edge of the latest content management and content processing systems. We are extremely passionate about what we do and have an exciting opportunity to hire a 24/7 shift-based Content Systems Support Engineer who will be able to resolve incidents to ensure our systems are operating as efficiently as possible.

What you'll do

• Provide 24/7/365 support for content processing systems, ensuring platform stability and timely incident resolution
• Lead initial investigations into technical issues, particularly within Media Asset Management (MAM) systems and interconnected broadcast workflows, liaising with system specialists when deeper expertise or escalation is required
• Monitor platform performance to predict and prevent issues, contributing to high service availability and customer satisfaction
• Collaborate with system owners, engineering teams, and operational staff to support a wide range of systems and projects, ensuring smooth handovers and effective problem-solving
• Document findings and resolutions to support continuous improvement and knowledge sharing across the team
• Operate effectively in a globally distributed team, supporting both local and international operations

What you'll bring

• Strong analytical and problem-solving skills, with a proactive approach to technical issue resolution
• Good understanding of Linux and Windows environments.
• Experience in coding or scripting. (python / bash)
• Experience working with AWS infrastructure and services.
• Strong stakeholder communication

Benefits and perks

There's one thing people cant stop talking about when it comes to life at Sky: the perks. Here's a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you'll work

In this role you will work onsite, in a 24/7 shift environment, including nights, weekends, and holidays, 5/ 4 days on and off.

Early shift : 7am - 7pm

Mid shift : 10am - 10 pm

Night shift : 7pm - 7am

Your office base

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there free onsite parking available for cars, motorbikes and bicycles.

Who we are

We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.