Control Room Operator: Alarm Response & Incident Handling

Mitie Cleaning & Hygiene Services; Lurgan; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free on-site parking

Online GP services

Death in service

Share options

Discounts (shopping, cinema, holidays)

MiDeals discounts

Cycle-to-work scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a Control Room Operator in Lurgan to cover a 4 on 4 off shift pattern (6am-6pm / 6pm-6am). The role requires responding to alarms, handling calls, and maintaining incident reports with a focus on security and compliance.

You will work with a team delivering high standards, PSNI checks and BS5979/BS7858 compliance, and enjoy benefits including online GP services, life cover, share options, discounts, and free on-site parking.

Qualifications

• 5-year checkable history requirement.
• PSNI check per BS5979 and BS7858 screening.
• Desirable: previous switchboard / call centre experience.
• Good knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Respond to alarms in a timely and accurate manner.
• Manage incoming/outgoing calls efficiently.
• Place client sites on test for alarm systems (e.g., Fire Alarm Testing).
• Record details and email relevant stakeholders during incidents.
• Ensure procedures are followed and work as part of a team.
• Become a primary operator for key accounts (e.g., NBS, FUJI, RR, SAINS, EE).
• Conduct proactive monitoring and ad-hoc tasks (camera checks, audio checks).
• Use intercoms and passwords to operate access control systems.

Skills

Switchboard experience

Customer service

Microsoft Office

Alarm monitoring

Incident reporting

Teamwork

Communication

Tools

Microsoft Office

Intercoms

Job description

Mitie Cleaning & Hygiene Services is seeking a Control Room Operator in Lurgan to cover a 4 on 4 off shift pattern (6am-6pm / 6pm-6am). The role requires responding to alarms, handling calls, and maintaining incident reports with a focus on security and compliance.

You will work with a team delivering high standards, PSNI checks and BS5979/BS7858 compliance, and enjoy benefits including online GP services, life cover, share options, discounts, and free on-site parking.