CCTV & Alarm Support Specialist (12-Hour Shifts)

Alloy Enterprises; Armagh; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Pension

Life Assurance

Employee discounts

Cycle to Work

Training opportunities

Job summary

Envision Intelligent Solutions, a Johnson Controls company, is seeking a Customer Support Operator to join our Craigavon-based security operations team. This full-time role covers 12-hour day and night shifts on a 4 days on, 4 days off rota, working onsite at Silverwood Business Park, Craigavon BT66 6SY.

You will monitor CCTV/alarms, handle intercoms and calls, support supervisors, and ensure swift response to activations. We offer comprehensive benefits and clear opportunities for development.

Qualifications

• Ability to work under pressure and be self-motivated.
• Ability to prepare letters, reports and documents accurately.
• Strong written and verbal communication skills.
• IT literacy and a minimum of GCSE English and Maths.

Responsibilities

• Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting.
• Answer intercoms and inbound telephone calls professionally, quickly and effectively.
• Effectively use the telephone systems and follow company policy and procedures.
• Support the Control Room Supervisors and, in their absence, take control of operations (training).
• Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly.
• Report any operational difficulties and problems to the supervisor on duty.

Skills

Communication skills

Work under pressure

Independent / team work

Letters / reports

Investigative skills

IT literacy

GCSE English & Maths

Education

GCSE English and Maths

Job description

Envision Intelligent Solutions, a Johnson Controls company, is seeking a Customer Support Operator to join our Craigavon-based security operations team. This full-time role covers 12-hour day and night shifts on a 4 days on, 4 days off rota, working onsite at Silverwood Business Park, Craigavon BT66 6SY.

You will monitor CCTV/alarms, handle intercoms and calls, support supervisors, and ensure swift response to activations. We offer comprehensive benefits and clear opportunities for development.