Part-Time CCTV & Alarm Operations Operator

Alloy Enterprises; Armagh; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Pension

Life assurance

Employee assistance program

Employee discounts

Cycle to work scheme

Discount on Johnson Controls security\

Holiday entitlement with buy back

Job summary

Envision Intelligent Solutions, a Johnson Controls company, is seeking a part-time Customer Support Operator to join our Craigavon centre. In this on-site role, you will cover busy periods and work within our 5AM–11AM and 5PM–11PM shifts, Monday to Sunday.

You will monitor CCTV/alarms, answer calls and intercoms, and support Control Room Supervisors. The role offers a comprehensive benefits package, paid annual leave, and opportunities for training and career development within a collaborative

Qualifications

• Experience in delivering good customer service.
• Strong written and verbal communication skills.
• Ability to work under pressure and meet targets.
• IT literacy and basic computer skills including email and Microsoft Office.

Responsibilities

• Monitor CCTV/Alarm activations and respond per procedures.
• Answer intercoms and inbound calls professionally and promptly.
• Follow company policy in all communications and processes.
• Support the Control Room Supervisors and assist during shifts.
• Monitor activations for mobile patrols and dispatch teams as needed.
• Report operational issues to the supervisor on duty.

Skills

Customer service

Communication

Under pressure

IT literacy

Education

English & Maths grade C

Job description

Envision Intelligent Solutions, a Johnson Controls company, is seeking a part-time Customer Support Operator to join our Craigavon centre. In this on-site role, you will cover busy periods and work within our 5AM–11AM and 5PM–11PM shifts, Monday to Sunday.

You will monitor CCTV/alarms, answer calls and intercoms, and support Control Room Supervisors. The role offers a comprehensive benefits package, paid annual leave, and opportunities for training and career development within a collaborative