23525 - Operational Support Officer

The Methodist Church in Britain; Hampstead; Híbrido; GBP 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working 60% time in office

Training and development opportunities

Flexible working options

Resumo da oferta

HM Courts & Tribunals Service in Hampstead is seeking a fixed-term court administration assistant to prepare papers, manage digital records and be the first point of contact for court users. The role blends customer-facing work with office-based administration, typically Monday to Friday.

The position requires handling sensitive information with accuracy and supporting court operations, including a focus on vulnerable witnesses and diverse users.

Qualificações

• Experience in customer-facing roles and handling sensitive information.
• Strong digital and administrative skills.
• Excellent attention to detail and accuracy.

Responsabilidades

• Prepare court papers, files and records for hearings and meetings.
• Create and update digital records from court files.
• Communicate with the public, judiciary, court users and agencies.
• Support the smooth running of court proceedings and prepare rooms.

Conhecimentos

Customer service

Digital skills

Attention to detail

Communication

Team work

Descrição da oferta de emprego

This fixed-term post sits with HM Courts & Tribunals Service, which runs criminal, civil and family courts and tribunals in England and Wales. The post-holder prepares court papers, keeps digital case records and is often the first point of contact for court users, including vulnerable witnesses. Based mainly in court, the role mixes customer-facing work with office-based administration and runs full time, Monday to Friday, as a business-critical post. Selection is by statement of suitability, and new Skilled Worker visa applicants are not considered.

What the job involves

• Prepare papers and files for court, tribunals, hearings and meetings, handling sensitive information accurately
• Create and update records digitally, interpreting information on court files accurately
• Communicate with the public, the judiciary, court users and representatives of other agencies
• Support the smooth running of court proceedings, including preparing court and hearing rooms
• Act as first point of contact for court users, including vulnerable witnesses and legal representatives, when required
• Progress cases through the court or tribunal system
• Provide customer service and administrative support to HMCTS functions
• Contribute to operational, performance and service standard targets in the work area
• Work across office-based and court-based duties

What’s required

Experience

• Transferable experience shown in a statement of suitability and a summary of previous roles

Skills & knowledge

• Strong customer service skills in a customer-facing environment
• Good digital and administrative skills
• Excellent attention to detail
• Effective communication and organisational skills, confident in person, by phone, digitally and in writing
• Resilience and empathy when dealing with sensitive information and situations
• Able to work collaboratively and flexibly as part of a team

Checks & eligibility

• DBS Basic check
• Right to live and work in the UK
• Eligible under Civil Service nationality rules

What’s offered

• 25 days annual leave on appointment, rising to 30 after five years' service
• Option to buy or sell up to three days' leave a year
• Choice of Civil Service pension schemes
• Hybrid working where business need allows, with a minimum of 60% of time in an office
• Flexible working, including part-time and job-share patterns
• Training and development opportunities
• Family-friendly policies and paid paternity, adoption and maternity leave
• Flexible benefits, including voluntary benefits and discounts