23565 - Team Leader

The Methodist Church in Britain; Wollaton; Hybrid; GBP 38,000 - 47,000; Full time

Benefits offered by this job

25 days annual leave

Civil Service pension

Leadership development

Hybrid working

Family friendly policies

Paid parental leave

Flexible benefits

Eye tests

Job summary

The Ministry of Justice, HM Courts & Tribunals Service, is seeking a Team Leader to guide a busy administrative and customer service function for court users, judiciary and managers. You will lead on performance, health and safety, and coordination of two additional courts.

You will analyse data to drive improvements, manage relationships with internal and external stakeholders, and act as accommodation liaison officer while ensuring site issues are resolved with minimal disruption.

Qualifications

• Ability to lead and develop others.
• Strong organisational skills to prioritise, plan, allocate and manage work.
• Excellent communication and trusted relationships with internal and external stakeholders.
• Managing difficult situations and resolving problems swiftly and professionally.
• Confident analysing data to inform decisions.
• Ability to use IT and learn new systems.

Responsibilities

• Lead, develop and motivate the team, managing attendance, performance, reward and recognition.
• Plan, allocate and manage work so the team meets business objectives.
• Provide administrative support and customer service to service users, judiciary and management.
• Resolve difficult situations and problems swiftly and professionally.
• Analyse data to make informed decisions that improve and maintain performance.
• Build and maintain relationships with internal and external stakeholders.
• Act as accommodation liaison officer, keeping occupiers informed of building issues, works, visits, escalations and complaints.
• Escalate outstanding issues to Facilities Management, log minor works and scope projects to limit operational impact.
• Monitor site problems, attend FM meetings and consider how the site can meet sustainability targets.
• Carry out health and safety walkarounds, audits and risk assessments, and submit H&S returns.
• Carry out security tasks, including panic alarm checks and ad-hoc security bookings where approved by FM.
• Cover Lincoln Magistrates\' Court and Boston Courthouse

Skills

Team leadership

Attendance management

Performance management

Communication

Data analysis

IT literacy

Job description

This permanent Team Leader post sits within HMCTS, the courts and tribunals arm of the Ministry of Justice. It leads a team giving administrative support and customer service to court users, the judiciary and managers, while meeting business objectives. The post holder also acts as accommodation liaison officer for the site, covering building issues, health and safety checks and minor works, and covers two other courts. Selection starts with a Statement of Suitability, and new Skilled Worker visa applicants cannot be sponsored.

What the job involves

• Lead, develop and motivate the team, managing attendance, performance, reward and recognition
• Plan, allocate and manage work so the team meets business objectives
• Provide administrative support and customer service to service users, judiciary and management
• Resolve difficult situations and problems swiftly and professionally
• Analyse data to make informed decisions that improve and maintain performance
• Build and maintain relationships with internal and external stakeholders
• Act as accommodation liaison officer, keeping occupiers informed of building issues, works, visits, escalations and complaints
• Escalate outstanding issues to Facilities Management, log minor works and scope projects to limit operational impact
• Monitor site problems, attend FM meetings and consider how the site can meet sustainability targets
• Carry out health and safety walkarounds, audits and risk assessments, and submit H&S returns
• Carry out security tasks, including panic alarm checks and ad-hoc security bookings where approved by FM
• Cover Lincoln Magistrates' Court and Boston Courthouse

Skills & knowledge

• Ability to lead and develop others
• Strong organisational skills to prioritise, plan, allocate and manage work
• Excellent communication and trusted relationships with internal and external stakeholders
• Managing difficult situations and resolving problems swiftly and professionally
• Confident analysing data to inform decisions
• Ability to use IT and learn new systems

Checks & eligibility

• DBS Basic check
• Eligible under Civil Service nationality rules
• Legal right to live and work in the UK, with no sponsorship for new Skilled Worker applicants

Other

• Statement of Suitability addressing the essential criteria
• Written example (250 words) of taking the lead on a project or task
• In-person interview on 26 or 27 November 2026

What’s offered

• 25 days annual leave, rising to 30 after five years, plus public holidays and one privilege day
• Choice of Civil Service pension schemes
• Leadership development and wider MoJ training
• Hybrid working, with at least 60% of time in an office
• Family friendly policies, including reduced hours and job share
• Paid paternity, adoption and maternity leave
• Flexible and voluntary benefits, including retail discounts
• Free annual sight tests for employees who use computer screens