23478 - Operational Support Officer

The Methodist Church in Britain; Great Yarmouth; Ibrido; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Buy/sell up to 3 days leave

Public holidays + privilege day

Civil Service pension schemes

Family-friendly policies

Flexible benefits

Eye sight tests

Descrizione del lavoro

HM Courts & Tribunals Service is seeking an Operational Support Officer to join the National Services Team. The role involves progressing cases through the court system, providing telephone and customer service support to users, handling enquiries with empathy, and performing data entry and general admin tasks.

Hybrid working with 60% office time is available; DBS check is required. Typical duties include updating digital records, communicating with public and agencies, and supporting

Competenze

• Customer service experience in a service-led environment.
• Administrative and IT experience, evidenced in the Statement of Suitability.

Mansioni

• Progressing cases through the court and tribunal system.
• Providing telephone and customer service support to court and tribunal users.
• Responding to enquiries with empathy, including where people are under stress.
• Data entry of paper and digital work, including customer complaints and correspondence.
• Communicating with the public, court users, representatives and other agencies.
• Using email and webchat.
• Interpreting information to update digital records accurately.
• General administrative work.
• Contributing to operational, performance and service standard targets across the area of work.

Conoscenze

Customer service

Administrative skills

Attention to detail

Communication skills

Teamwork

Descrizione del lavoro

This Operational Support Officer post sits in HM Courts & Tribunals Service's National Services Team, which enforces court fines, confiscation orders and police fixed penalties. The work is telephone, administrative and customer service support to court users, including data entry, case progression and updating digital records. The post has regular contact with court users, including judges and lawyers, starts with 12 weeks of office-based training, and allows hybrid working with at least 60% of time in an office. Visa sponsorship is not available; a Statement of Suitability is required.

What the job involves

• Progressing cases through the court and tribunal system
• Providing telephone and customer service support to court and tribunal users
• Responding to enquiries with empathy, including where people are under stress
• Data entry of paper and digital work, including customer complaints and correspondence
• Communicating with the public, court users, representatives and other agencies
• Using email and webchat
• Interpreting information to update digital records accurately
• General administrative work
• Contributing to operational, performance and service standard targets across the area of work

What’s required

Experience

• Customer service experience in a service-led environment
• Administrative and IT experience, evidenced in the Statement of Suitability

Skills & knowledge

• Good digital and administrative skills
• Excellent attention to detail
• Confident communication in person, by telephone, digitally and in writing
• Effective organisational skills
• Resilience and empathy when handling sensitive information and situations
• Working collaboratively and flexibly as part of a team

Checks & eligibility

• DBS Standard check
• Legal right to live and work in the UK, and to maintain it
• Eligible under Civil Service nationality rules

Other

• Written Statement of Suitability at application stage, evidencing the essential criteria
• Interview assessed against communicating and influencing, managing a quality service and delivering at pace

What’s offered

• 25 days annual leave, rising to 30 after five years' service
• Option to buy or sell up to three days' leave each year
• Public holidays plus one privilege day
• Choice of Civil Service pension schemes
• Paid paternity, adoption and maternity leave
• Family-friendly policies, including reduced hours and job share
• Flexible benefits, retail vouchers and discounts
• Free annual sight tests for employees who use computer screens