1st Line Support with German MS Office

DCG; United Kingdom; On-site; GBP 23,000 - 32,000; Full time

Job summary

DCG is seeking a 1st Line Support with German to assist users across Europe. You will handle queries via phone, email and ticketing tools, resolving issues where possible.

Requirements: fluent German and English (minimum B2), at least 12 months in a similar role, and the ability to ask precise questions to diagnose technical issues.

This is a fast-moving role with an opportunity to grow within a supportive team in the UK.

Qualifications

• German and English (minimum B2 level) are required.
• At least 12 months of experience in a similar role.
• Ability to ask the right questions to identify customer needs and technical issues.

Responsibilities

• Answering support queries via tools, phone and email, daily contact with users across Europe.
• Resolving IT issues that occur during office work.
• Documentation and logging of calls on the ticketing tool.
• Delegation of problems to competent teams when not resolved on first level.
• Maintaining and improving customer satisfaction level.

Skills

German language

English language

Customer support

Ticketing system

Troubleshooting

Tools

Ticketing tool

Job description

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

1st Line Support with German

Responsibilities:

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improving customer satisfaction level

Requirements:

• You have a good command of both German and English (minimum B2 level)
• You have at least 12 months of experience in a similar role
• You know how to ask the right questions to identify and understand customer needs and technical issues