German-Speaking 1st Line IT Support

DCG; United Kingdom; À distance; GBP 23 000 - 32 000; Plein temps

Résumé du poste

DCG is seeking a 1st Line Support with German to assist users across Europe. You will handle queries via phone, email and ticketing tools, resolving issues where possible.

Requirements: fluent German and English (minimum B2), at least 12 months in a similar role, and the ability to ask precise questions to diagnose technical issues.

This is a fast-moving role with an opportunity to grow within a supportive team in the UK.

Qualifications

• German and English (minimum B2 level) are required.
• At least 12 months of experience in a similar role.
• Ability to ask the right questions to identify customer needs and technical issues.

Responsabilités

• Answering support queries via tools, phone and email, daily contact with users across Europe.
• Resolving IT issues that occur during office work.
• Documentation and logging of calls on the ticketing tool.
• Delegation of problems to competent teams when not resolved on first level.
• Maintaining and improving customer satisfaction level.

Connaissances

German language

English language

Customer support

Ticketing system

Troubleshooting

Outils

Ticketing tool

Description du poste

DCG is seeking a 1st Line Support with German to assist users across Europe. You will handle queries via phone, email and ticketing tools, resolving issues where possible.

Requirements: fluent German and English (minimum B2), at least 12 months in a similar role, and the ability to ask precise questions to diagnose technical issues.

This is a fast-moving role with an opportunity to grow within a supportive team in the UK.