Support Analyst

GlobalLogic; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Health and wellness plan

Private healthcare

Discounted gym memberships

Annual volunteering day

Comprehensive training budget

Competitive pension scheme

Job summary

A leading digital engineering firm located in Greater London is seeking an experienced Support Analyst to assist with data analysis and provide customer support for key client projects. Candidates should be fluent in German and English, possess excellent communication skills, and have strong web research abilities. This role offers a hybrid working model and a comprehensive benefits package, including health and wellness plans, a competitive pension scheme, and recognition incentives.

Qualifications

• Fluent German speaking, ideally to A2/B1 certified.
• 1 year technical support and/or other problem-solving experience preferred.
• Customer service background is beneficial but not necessary.

Responsibilities

• Read, write provided text for Real Time Incidents.
• Coordinate and adapt to multiple workflows in a fast-paced environment.
• Record findings using appropriate software.

Skills

Excellent Communication Skills in both German and English

Strong Web-Research ability

Attention to detail

Technical support experience

QGIS skills

Second language (French or Spanish)

Education

Any Graduate

Job description

We are GlobalLogic, a Hitachi Group Company and leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise – we help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses.

We are seeking an experienced and motivated Support Analyst / Customer Service Analyst for one of our key clients projects for data analysis and support. You will be fluent German speaking and both written and verbal, ideally to A2/B1 certified

Job Responsibilities:-

• Should be able to read, write provided text in recommended format within this role for Real Time Incidents; Project ensures Maps Data is current and up to date per real time
• Strong in German & English Grammar: Articulation, Sentence Structure
• Able to coordinate and swap between multiple workflows and adapt to a fast paced environment
• Strong Web-Research ability ie analyzing and interpreting patterns and trends
• Recording findings by taking written notes and using appropriate software

Skills ideally required:-

• Excellent Communication Skills in both German and English (Read, Write, email etiquette )
• Have a good understanding of all forms of public transport
• Skilled researcher and comfortable using a variety of online sources in various languages
• Keen attention to detail
• Self-motivated
• QGIS skills are preferable
• Second language (Good to have either French or Spanish)
• 1 year technical support and/or other problem solving experience preferred, not necessary
• Able to maintain a positive attitude and attention to detail when performing repetitive tasks
• Adaptable and able to learn new projects and processes
• Good Judgment and decision making capability

Educational background: Any Graduate ideally

Customer service background (Communications team), but not necessary

At GlobalLogic, we have a phenomenal track record of successfully delivering ground-breaking Cloud & Digital Transformation programmes and we have an international reach working with a variety of projects and customers. Our approach enables companies to “build the exceptional” and be fit for purpose in the 21 st century. We hire based on personality, potential, and enthusiasm to make a difference, then we give you the tools and skills you need to follow your own path

Why work at GlobalLogic. Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives.

Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theater trips and much more. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.