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Hunter Selection Limited; Plymouth; On-site; GBP 21,000 - 28,000; Full time

Job summary

Hunter Selection Limited is seeking a 1st Line Support Engineer to join a busy IT team in Plymouth. You will provide day-to-day support across the business and develop technical knowledge in a hands-on role.

You will be the first point of contact for end users, troubleshooting Windows and Office issues, and assisting with device setup and onboarding while collaborating with the IT team to keep services reliable.

Qualifications

• Experience in a 1st Line Support or Service Desk role.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Ability to diagnose and resolve technical issues in a structured manner.
• Excellent communication and customer service skills.

Responsibilities

• Deliver first-line technical support to users across the business.
• Log, troubleshoot and resolve IT issues relating to hardware, software and business applications.
• Support users both remotely and onsite, ensuring a high level of customer service.
• Escalate more complex incidents where required whilst maintaining ownership of tickets.
• Assist with device setup, deployment and user onboarding activities.
• Work collaboratively with the wider IT team to maintain stable and efficient IT services.
• Contribute to documentation, system improvements and IT best practices.

Skills

Customer service

Communication

Problem solving

Proactive approach

On-site support

Team collaboration

Tools

Windows OS

Microsoft Office

Job description

Our client is recruiting for a 1st Line Support Engineer to join a busy IT team supporting users across the business. This is a great opportunity for someone with strong customer service skills and previous IT support experience who us looking to further develop their technical knowledge in a varied, hands-on role.

You'll act as a key point of contact for end users, providing day-to-day support across a range of technologies while working closely with the wider IT team to ensure systems remain reliable, secure and effective.

What We're Looking For

• Deliver first-line technical support to users across the business.
• Log, troubleshoot and resolve IT issues relating to hardware, software and business applications.
• Support users both remotely and onsite, ensuring a high level of customer service.
• Escalate more complex incidents where required whilst maintaining ownership of tickets.
• Assist with device setup, deployment and user onboarding activities.
• Work collaboratively with the wider IT team to maintain stable and efficient IT services.
• Contribute to documentation, system improvements and IT best practices.

Experience Required

• Previous experience in a 1st Line Support, IT Support Technician or Service Desk role.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience troubleshooting desktops, laptops, mobile devices and peripherals.
• Ability to diagnose and resolve technical issues in a structured manner.
• Excellent communication and customer service skills.
• Strong problem-solving ability and a proactive approach to support.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.