1st Line Support Engineer

Situations Vacant Ltd; Thame; On-site; GBP 18,000 - 24,000; Full time

Job summary

Situations Vacant Ltd is seeking a first line IT support role in the UK. You will handle initial queries from a base of 150 customers, provisioning IT equipment and software, and performing onsite installations across multiple client sites.

We value excellent customer service, clear communication, and being a team player; training is provided for technical tasks, with Mac experience seen as a bonus. Flexibility with shifts is expected due to early and standard hours.

Qualifications

• Customer service is essential; the company places high importance on user care.
• Clear written and verbal communication skills are required.
• A team player who is happy to help at any level of the business.

Responsibilities

• Taking first line support queries from a base of 150 customers, businesses ranging from 1–60 people.
• Provisioning IT equipment and software – PCs, routers, wifi, printers, new users, Office 365.
• Going out onsite to install and configure necessary equipment and software.

Skills

Customer service

Communication skills

Team player

Mac experience useful

Tools

Mac experience

Job description

9 – 5.30. Except when on the early shift. The early shift runs from 8 – 4.30 and the engineers share this on a rota basis. There may be times when out of hours work is required but this will be agreed with the engineer prior to being booked in.

Transport:

Required

Skills:

In all roles we are looking for someone who will fit into our team and has excellent customer service. We are just as much a customer service company as we are technical so this is very important to us.

Clear written and verbal communication skills.

A team player happy to help out at any level of the business.

1 ST Line

Technical Ability:

A keen interest in IT but no technical knowledge necessary, we will deliver the necessary training. However, a candidate would be preferred if familiar with:

• Mac experience useful

Role:

• Taking first line support queries from our base of 150 customers, businesses ranging from 1 - 60 people.
• Provisioning IT equipment and software – PC’s, routers, wifi, printers, new users, Office 365.
• Going out onsite to install and configure necessary equipment and software.

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