Senior Infrastructure Engineer

Razorblue Group Ltd; Salford; On-site; GBP 42,000 - 50,000; Full time

Benefits offered by this job

Hybrid working after probation

Flexible working

25 days holidays + 10

Birthday off

Referral scheme £2000

Training & accreditations funded

EV Scheme

Private health insurance

Job summary

Razorblue Group Ltd in Salford is seeking a Senior Infrastructure Engineer to join our growing IT team. You will resolve monitoring issues, maintain core infrastructure, back up DR plans, and mentor Service Desk engineers in infrastructure skills.

We operate a hybrid working model with a base salary up to £50,000, generous holidays, training support, and a collaborative culture that rewards learning and initiative.

Qualifications

• Demonstrated ability to communicate effectively with customers and internal teams.
• Willingness to develop through external resources and peer learning.

Responsibilities

• Resolving Monitoring issues for internal infrastructure.
• Ensuring core infrastructure and hosting platform perform optimally.
• Supporting the Cloud & Infrastructure Team Leader in project delivery.
• Mentoring and training to develop Service Desk engineers in infrastructure skills.
• Acting as 3rd/4th line support to clients with complex infrastructure assistance.
• Managing backup and disaster recovery systems to ensure business continuity.
• Working on internal infrastructure platform projects for maintenance, expansion, and upgrades.

Skills

Customer service

Communication

Mentoring

Job description

razorblue role:

We are looking for a Senior Infrastructure Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

• Resolving Monitoring issues for our internal infrastructure
• Ensuring core infrastructure and hosting platform performing optimal levels
• Supporting the Cloud & Infrastructure Team Leader in project delivery
• Mentoring and training to develop Service Desk engineers in infrastructure skills
• Acting as 3rd/4th line support to clients with complex infrastructure assistance
• Managing robust backup and disaster recovery systems to ensure business continuity
• Working on internal infrastructure platform projects for maintenance, expansion, and upgrades

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own personal growth mindset,

• Qualifications - Veeam Certified Engineer (VMCE) and Zerto Certified Associate (desirable)
• Backup and Replication - Veeam (Backup & Recovery, Office 365 and Cloud Connect), Zerto, in multi-tenant environments
• Automation - Automation and scripting using Ninja, Ansible, Puppet; scripting languages PowerShell, Python, Bash
• Microsoft 365/Azure - Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, Teams, Intune/Endpoint Manager
• Virtualisation - Maintaining and updating VMware vSphere and Hyper-V environments, including replication and failover
• VOIP - Experience supporting FreePBX, Mitel, Gamma, Skype/Teams VOIP systems
• Windows Server - Installing, configuring, supporting Active Directory, Exchange Server, Group Policy, DHCP, DNS, NPS, IIS, ADFS, ADCS in complex enterprise environments
• Storage - Maintaining, updating, troubleshooting SAN devices; configuring iSCSI connectivity; managing and troubleshooting ceph clusters
• Remote Desktop Services - Experience supporting and troubleshooting RDS, RemoteApp and Citrix environments (on-prem and cloud)
• Networking - Network troubleshooting at 3rd line; supporting Palo Alto, Sophos, FortiNet, Draytek, Juniper, Cisco firewalls
• Endpoint Support - Experience with Windows desktop, application, tablet and mobile device support
• Soft Skills - Effective communication; methodical approach to diagnosis and documentation; independent research; organisation and prioritisation; full clean UK driving license

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

razorblue gives:

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of up to £50,000 per annum depending on skills and knowledge
• Hybrid working - After probation, split time evenly between office and home
• Flexible working to suit your work life fit
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus – if you know any other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.