Sales Operations Specialist

Razorblue Group; Tees Valley; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

25 days holidays

Private Health Insurance

Life insurance

Cycle to Work

Cashback/discounts

Job summary

Razorblue is seeking a Sales Operations Specialist to drive procurement, quoting, and account support in a hybrid IT partner environment. The role concentrates on procurement operations, quote preparation for clients, and assisting Account Managers to deliver exceptional service.

Candidates should have strong communication and relationship-building skills and be comfortable working across multiple teams. The company supports hybrid working across most roles and offers a comprehensive benefits

Qualifications

• Must have procurement/purchasing experience in a team setting.
• Experience drafting and ensuring compliance of procurement policies.
• IT background or MSP exposure is beneficial.

Responsibilities

• Procurement operations: manage day-to-day ordering for projects and equipment.
• Quote preparation: produce accurate quotes and align with costs and margins.
• Account management support: assist in delivering customer experience and track opportunities.

Skills

Business sense

Relationship building

Interpersonal skills

Self-motivation

Initiative

Communication skills

Negotiation

Organisation

Teamwork

Education

CIPS Level 3

Job description

Razorblue Role

We are looking for a Sales Operations Specialist to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

Procurement Operations (30%)

• Manging the day-to-day ordering for projects, customer equipment and internal equipment
• Process requests and ensure proper authorisation in line with company policies
• Track orders and delivery timelines, resolving issues that arise
• Maintain procurement documentation and records for audit purposes
• Support on creating & updating procurement policies
• Lead on invoice queries

Quote Preparation & Client Support (40%)

• Prepare accurate quotes for clients on equipment
• Research product options and pricing to meet client specifications
• Liaise with account managers to understand client requirements
• Engage directly with some customers to define requirements and produce quotations tailored to their business needs
• Ensure quotes align with procurement costs and company margin requirements
• Follow-up on outstanding quotes and track conversion rates

Account Management Support (30%)

• Support Account Managers in delivering an exceptional customer experience by proactively managing actions, issues and customer requests
• Own and coordinate customer escalations, ensuring issues are progressed effectively and stakeholders are regularly updated
• Work closely with Project Delivery and Service teams to help resolve project delays, delivery concerns and customer-impacting issues
• Track and follow up outstanding quotations, renewals and commercial opportunities, supporting the achievement of revenue targets
• Assist with the management of customer accounts by identifying risks, service concerns and growth opportunities and escalating them appropriately
• Produce regular reports on customer escalations, open actions, renewal pipelines and outstanding commercial opportunities to support management decision-making

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

Razorblue Requirements

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

Qualifications

• Desirable: CIPS Level 3 Advanced Certificate in Procurement and Supply Operations or equivalent qualification

Experience

• Must have previous experience in a procurement/purchasing team
• Being involved in the drafting and compliance of procurement policies beneficial
• Desirable: IT background, ideally for a Microsoft Partner/Managed Service Provider would be beneficial

Skills

• Strong business and commercial sense
• Ability to build strong working relationships (internal/external)
• Self-motivated, achievement orientated, ability to use own initiative
• Excellent interpersonal skills
• Excellent communication skills – verbal and written
• Ability to persuade, influence, motivate and negotiate effectively at all levels within and outside the organisation
• Excellent organisation required
• Ability to work on your own or as part of a team

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

Razorblue Gives

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our Other Benefits Include

• Base salary of £28,000 - £30,000 per annum depending on skills and knowledge
• Hybrid working - After probation, split time evenly between office and home
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus – if you know other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.

Our story began in the early 2000’s with one employee, 17 year old, (now CEO) Dan. We’ve grown a bit since then, razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards.

Our astonishing 35% year-on-year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team.

We stay ahead of the curve, adopting the latest technologies and working in partnership with industry leading suppliers.

Our Managed IT Services provide 24/7 proactive support for our clients with a specialist in-house service team based in the UK. We are all about finding expert technology solutions for complicated business problems using our unique and comprehensive, end-to-end product portfolio.

We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams giving them plenty of opportunities to develop and progress.

As a result of people development, our employees stick around. #teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.