1st Line Support Engineer

Luton Bennett; Bristol; On-site; GBP 25,000 - 28,000; Full time

Job summary

An innovative IT Managed Service Provider in the heart of Bristol is seeking a dynamic IT Support Engineer (1st Line). This role offers a unique opportunity to work closely with experienced IT professionals, enhancing your skills in a collaborative environment. You will tackle a variety of IT challenges, providing essential support to users while developing your technical expertise. With a focus on Microsoft 365 and SharePoint, you will play a key role in ensuring smooth IT operations. Join a growing team where your contributions will be valued, and enjoy a supportive atmosphere that fosters learning and professional growth.

Qualifications

• Experience in 1st line IT support is essential.
• Knowledge of Microsoft 365 and SharePoint is crucial for this role.

Responsibilities

• Support a wide range of users with various IT issues.
• Create support tickets and escalate issues as needed.

Skills

1st Line IT Support

Microsoft 365

SharePoint

Customer Service Skills

Education

IT Certifications

Job description

IT Support Engineer (1st Line Support)

Bristol

Monday to Friday

A£25,000 to A£28,000 + Benefits Package

IT Support Engineer (1st Line) required by a really stable innovative IT MSP (Managed Service Provider) business based in modern offices in the centre of Bristol. As you will work closely with the Directors and competent 2nd & 3rd Line IT experts, your skills will develop quickly.

Candidates will need to have experience of 1st line IT Support. Microsoft 365 and SharePoint knowledge are key for this role.

The small and collaborative team are growing as the business is expanding. The job is really varied as you will deal with a wide range of IT issues. You will remain calm under pressure as you communicate with people to solve their IT problems.

This job offers the chance to receive training and development, learn quickly from experienced people and join a thriving smaller business. This is a great chance to hold a varied role in a great company.

The IT Support Engineer (1st Line) Role:

* 1st Line IT Technician role.
* You will support a wide range of users with a large array of IT issues.
* Working on the test bench fixing pcs and setting up new computers.
* You will be taking calls from clients, creating support tickets, fixing basic IT issues, and escalating as required.
* Working on up to 20 different IT tasks per day.

The IT Support Engineer (1st Line):

* 1st line IT support experience.
* Microsoft 365 and SharePoint knowledge are key for this role.
* Good customer service skills.
* Qualifications are not essential but are beneficial.