Refresh Support Engineer

JR United Kingdom; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Refresh Support Engineer for a short-term project in Swindon. This role involves supporting a large-scale PC hardware refresh for approximately 5,000 users. The ideal candidate will have hands-on experience in PC builds and deskside support, particularly with Windows 11. You'll thrive in a fast-paced environment, coordinating the lifecycle of device builds, managing logistics, and ensuring high-quality support for end users. If you're a proactive team player ready to make an impact, this is a fantastic opportunity to showcase your skills.

Qualifications

• Experience in PC builds, refresh, or deskside support is essential.
• Strong skills in Microsoft Excel and organisational abilities.

Responsibilities

• Build and prepare replacement devices for deployment.
• Coordinate PC builds and manage shipping logistics.
• Support end users and assist with asset audits.

Skills

PC builds and refresh

Deskside support (Windows 11)

Microsoft Excel

Organisational skills

Attention to detail

Proactive team player

Tools

M365

Autopilot

Intune

ServiceNow

Job description

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Contract Type: 3 Months (Possibility of extension)

We’re hiring a Refresh Support Engineer for a short-term project with a major international insurance client. You’ll be working onsite in Swindon, supporting a large-scale PC hardware refresh for approximately 5,000 users. This is an excellent opportunity for an experienced deskside or deployment engineer who thrives in a fast-paced environment and enjoys working hands-on with hardware and end users.

Key Responsibilities:

• Build and prepare replacement devices and manage shipping.
• Coordinate lifecycle of PC builds in line with project goals.
• Keep deployment schedule and project team updated.
• Book couriers and ensure correct documentation for shipped machines.
• Occasionally deliver devices on-site and support end users.
• Assist with asset stock counts and audits.
• Suggest and support project process improvements.

What We’re Looking For:

• Previous experience in PC builds, refresh, or deskside support (Windows 11).
• Familiar with M365, Autopilot, Intune, or ServiceNow (training available).
• Strong skills in Microsoft Excel.
• Excellent organisation, attention to detail, and the ability to follow governance processes.
• Awareness of GDPR and data handling best practices.
• Proactive team player who works well under pressure and can prioritise tasks.

If you're ready to take on a fast-paced refresh project and deliver high-quality support as part of a motivated team, we’d love to hear from you.