Technical Support Engineer

TN United Kingdom; Poole; On-site; GBP 23,000 - 40,000; Full time

Job summary

An established industry player is seeking a NOC Analyst/NOC Support Engineer to join their dynamic team. This role offers a fantastic opportunity for individuals looking to enhance their careers in a secure Network Operations Centre (NOC). You will be responsible for providing 2nd line technical support, conducting IP traffic analysis, and proactively monitoring networks to ensure optimal performance. With a competitive salary and benefits including an annual bonus and generous holiday allowance, this position is perfect for those eager to grow in the field of satellite communications and IT management solutions.

Benefits

Annual bonus based on performance

Pension matched up to 7.5%

25 holiday days per year

Bank holidays

Qualifications

• Experience in providing technical support across various solutions.
• Ability to conduct IP traffic analysis and resolve network issues.

Responsibilities

• Provide technical support for service issues across multi-carrier bearers.
• Monitor networks, investigate alarms, and generate outage reports.

Skills

2nd line technical support

IP traffic analysis

RF analysis

CCNA certification

JNCIA certification

Job description

Job Title: NOC Analyst/NOC Support Engineer

Location: Redhill (Shift work 4 on 4 off)

Salary: £23,000 - £40,000 DOE + 3.5% shift allowance + bonus

Security Clearance: Must be eligible for SC

My client is a leading global independent provider of satellite communications and IT management solutions, delivering services for their global customer base across the complete technical portfolio.

Skills:

• Provide 2nd line technical support and customer service for all technical service issues across various solutions, including multi-carrier bearers (Ka/Ku/L Band, LTE), bespoke virtual environments, and related infrastructure.
• Conduct IP traffic analysis, investigate routing and switching faults in local and remote infrastructure, including wireless standards.
• Perform RF analysis and interpret satellite link statistics to resolve satellite-related problems and generate ad hoc network reports for internal and external customers.
• Proactively monitor GCSC networks, investigate alarms, generate outage reports, address high usage alerts, and resolve service issues, escalating when necessary.
• Ideally hold CCNA or JNCIA certifications, though not essential.

This role offers a great opportunity for those looking to advance their career or gain experience working in a secure Network Operations Centre (NOC).

Benefits:

• Annual bonus based on company and individual performance
• Pension matched up to 7.5%
• 25 holiday days per year, plus bank holidays

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