Information Technology Support Engineer

JR United Kingdom; Bristol; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

An established industry player is seeking a 1st Line Support Engineer to join their dynamic team in Bristol. This role offers a fantastic opportunity for someone with a passion for technology and problem-solving. You will provide first-line technical support, assist with hardware configurations, and contribute to IT improvement projects in a collaborative environment. With flexible hybrid working arrangements, you’ll enjoy a balance of remote and onsite work, making this position ideal for tech enthusiasts looking to grow their skills in a supportive atmosphere.

Qualifications

• 1+ year experience in IT Helpdesk or support role.
• Solid knowledge of Windows 10/11 and Microsoft 365.

Responsibilities

• Provide first-line technical support via calls and emails.
• Coordinate IT setups for new starters and manage software licenses.
• Troubleshoot technical issues and maintain documentation.

Skills

IT Helpdesk Experience

Windows 10/11

Microsoft 365

Active Directory

Networking Fundamentals

Troubleshooting Skills

Communication Skills

SharePoint Online

Job description

Job Title: 1st Line Support Engineer

Salary: Up to £27,000

Contract: Full-time, Permanent

About the Role

We’re currently recruiting for a 1st Line Support Engineer to join a growing, forward-thinking business offering flexible hybrid working—with just one day a week onsite in Bristol.

This role is ideal for someone with around a year of helpdesk experience who’s passionate about tech support, enjoys problem-solving, and thrives in a dynamic environment. You'll be part of a friendly, collaborative team, providing first-line technical support and engaging in tasks ranging from troubleshooting and hardware setup to account management and IT projects.

What You’ll Be Doing

Helpdesk Support:

• Be the first point of contact for all incoming helpdesk calls, emails, and alerts.
• Support users both remotely and face-to-face.
• Log and prioritize support tickets, providing timely updates and resolutions.
• Troubleshoot technical issues and research solutions.
• Maintain and update documentation and knowledge base.
• Assist with account setups and access requests.
• Occasionally provide onsite support at other locations when needed.
• Contribute to IT improvement projects.

PC Builds & Configuration:

• Coordinate IT setups for new starters (devices, system access, etc.).
• Apply and manage software licenses.
• Procure and prepare hardware/software.
• Ensure device builds meet quality standards and deadlines.
• Configure software for office and remote workers.
• Escalate more complex issues when necessary.

Skills & Experience Needed

• Approximately 1+ year experience in an IT Helpdesk or support role.
• Solid knowledge of Windows 10/11.
• Experience with Microsoft 365.
• Basic understanding of Windows Server and Active Directory.
• Familiar with networking fundamentals (TCP/IP, DNS, DHCP).
• Comfortable supporting end users via remote tools.
• Strong troubleshooting skills across desktop, laptop, and printer hardware.
• Good communication skills, able to translate tech jargon into plain English.
• Capable of managing multiple open tickets and shifting priorities.
• Exposure to SharePoint Online (desirable).
• Highly organized, detail-oriented, and proactive.