1st & 2nd line Support Engineer - Bath

Penelope; Bath; On-site; GBP 25,000 - 30,000; Part time

Job summary

An established industry player in IT support is seeking a capable 1st/2nd line Support Engineer to join their dynamic team in Bath. This role involves providing exceptional support to a variety of charities and not-for-profit organizations, ensuring they have the technology solutions they need to thrive. You will diagnose technical issues, support users with various devices, and participate in exciting projects. With a focus on quality service and ethical principles, this company offers a supportive environment where you can grow and develop your skills. If you are passionate about technology and helping others, this is the perfect opportunity for you.

Benefits

9-day fortnight after probation

24 days holiday plus bank holidays

Generous pension scheme

Electric vehicle salary sacrifice scheme

Cycle to work scheme

Cultural, gym, and cinema memberships

Potential for hybrid working

Training and qualification opportunities

Qualifications

• At least two years' experience in a similar role.
• Experience supporting Office 365 and Google Workspace.

Responsibilities

• Provide desktop support at 1st/2nd line level.
• Support users in cloud and on-prem environments.
• Participate in projects and migrations.

Skills

Diagnosing technical issues

Communication skills

Problem-solving

Organisational skills

Attention to detail

Supporting users with laptops and desktops

Office 365 support

Networking knowledge

Windows 10 support

Basic cloud concepts

Education

Relevant higher education or training

Job description

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Join to apply for the 1st & 2nd line Support Engineer - Bath role at Penelope

Do you have a love for technology and interacting with people? Do you want to be part of a smart, fast-growing, and diverse team delivering exceptional support to our clients? Do you want to work with a varied set of charities and not-for-profit organisations, whose aim is to make a positive difference?

At Penelope, our mission is simple: to provide great & affordable IT support for organisations making a positive difference.

We're looking for a capable 1st / 2nd line IT support engineer who enjoys working with people + technology, likes solving problems, and is looking for a new challenge.

About Us

We're Penelope - We provide IT support and services to charities and social enterprises across the UK. Although we're an MSP, we're different; we have strong social and ethical principles. Our clients appreciate working with us because our focus is on quality service and effective solutions rather than profit maximization.

We are a Living Wage employer and a certified B-Corp company with a friendly and growing team. We believe in hard work and delivering good, long-lasting solutions. Our genuine aim is to provide our clients with the very best levels of service.

We have offices in Bath and London.

About The Role

We're seeking someone comfortable and experienced in providing desktop support at a 1st / 2nd line level. We support organisations using a variety of cloud (Office 365, Azure, G Suite) and on-prem (Windows, Macs, Exchange, SQL) environments. This role will primarily be based in the office or onsite.

We're looking for a people person who is capable, eager, and smart. We value problem solving highly, so you'll enjoy challenges and finding the right solutions.

Every day is different; support will include remote assistance, onsite visits, and participation in projects, migrations, etc. Depending on your experience and interests, there will also be opportunities to learn new technologies and specialise.

Essential Skills and Experience

• Ability to diagnose technical issues quickly, in person, over the phone, and via ticketing systems
• Excellent communication skills, capable of explaining technical problems clearly and simply
• Strong problem-solving skills with a proactive approach
• Good organisational and time management skills, with the ability to multitask
• Attention to detail
• Experience supporting users with laptops, desktops, and printers
• Experience supporting and administering Office 365 and/or Google Workspace
• Knowledge of networking devices/functions such as DHCP, Wi-Fi, routers, broadband
• Experience supporting Windows 10 and common desktop software including Microsoft Office
• Basic understanding of cloud concepts
• Right to work in the UK
• At least two years' experience in a similar role (excluding apprenticeships or traineeships)

Desirable Skills

• Experience supporting virtualised environments
• Support experience with MacOS devices
• Experience with virtualised infrastructure assets
• Knowledge of MDM (Mobile Device Management) such as Intune or Apple Configurator
• Networking skills: TCP/IP, routing, DNS
• Experience with Windows Server 2008-2019
• Microsoft Certified Professional (MCP) certification
• Experience working within an MSP environment
• Relevant higher education or training

What We Offer

• Salary up to £30k, negotiable based on experience, with potential bonuses
• Supportive and stimulating environment with growth opportunities
• 9-day fortnight after probation
• 24 days holiday plus bank holidays
• Generous pension scheme
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Cultural, gym, and cinema memberships
• Potential for hybrid working
• Fun office environment with talented colleagues
• Training and qualification opportunities

Seniority Level

• Entry level

Employment Type

• Part-time

Job Function

• Information Technology

Industries

• IT System Training and Support