First Line Support Engineer in Gloucester)

Brite Recruitment; Gloucester; On-site; GBP 25,000 - 27,000; Full time

Job summary

An established industry player is seeking a First Line Support Engineer to deliver exceptional technical support to clients. In this pivotal role, you will troubleshoot software issues, assist with installations, and ensure clients are well-informed about product updates. The company values employee growth and offers a supportive environment with benefits like 25 days of annual leave and a solid pension scheme. If you have a passion for technology and a knack for problem-solving, this is a fantastic opportunity to kickstart your IT career in a dynamic setting.

Benefits

25 Days Annual Leave

Healthcare Schemes

Pension Scheme

Qualifications

• Experience in Technical Support or IT qualifications.
• Strong problem-solving and communication skills.

Responsibilities

• Provide first-line technical support via phone, email, and remote sessions.
• Identify and resolve software-related issues for clients.
• Assist with software installation and configuration.

Skills

Technical Support Experience

Problem-Solving Skills

Analytical Skills

Effective Communication

Self-Motivated

Education

IT Qualifications

Job description

FIRST LINE SUPPORT ENGINEER

GLOUCESTERSHIRE

£25,500 - £26,125

Our client in the Technology Industry, is looking for a First Line Support Engineer to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

BENEFITS

As an Investor in People, our client commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes.

RESPONSIBILITIES

As a First Line Support Engineer your key duties will include:

•Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions

•Identifying, diagnosing, and resolving software-related problems and technical issues

•Assisting clients with the installation and initial configuration of software products

•Keeping up-to-date with the latest software updates and features, sharing knowledge with clients

•Escalating complex issues to the 2nd Line Support teams

•Offering basic training to clients on using the software effectively

•Maintaining accurate records of client interactions, technical issues, and resolutions

•Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of First Line Support Engineer, you must have:

•Previous experience within a Technical Support role or someone with IT qualifications who is looking for their first IT role

•Excellent problem-solving and analytical skills

•The ability to communicate effectively, both written and verbal

•Self-motivated with a positive attitude

•Able to work under pressure whilst maintaining quality and attention to detail.

NEXT STEPS

If you’re interested in becoming a First Line Support Engineer, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!