1st/2nd Line Support Technician

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in safety and environmental management is seeking a dedicated IT Support Engineer to enhance their core IT systems. This role offers a unique opportunity to engage with a variety of IT challenges while working closely with the IT Manager. You'll be the first point of contact for IT support, ensuring smooth operations and excellent service delivery. If you thrive in a collaborative environment and have a passion for technology, this position is perfect for you. Join a company that values integrity and teamwork, and contribute to impactful IT projects in a flexible and positive workplace.

Qualifications

• At least 2 years of experience in an IT Helpdesk or similar role.
• Proficient in troubleshooting Windows OS environments.

Responsibilities

• Act as first point of contact for all IT support issues.
• Diagnose and resolve hardware and software issues.
• Provide user training on IT systems and applications.

Skills

Troubleshooting Windows OS

Customer Service

Microsoft 365 Administration

Communication Skills

Teamwork

Education

2+ years in IT Helpdesk

Tools

Unifi Access Points

Sophos Firewalls

Threatlocker

SentinelOne

Microsoft Intune

Microsoft Security Products

Job description

Social network you want to login/join with:

1st/2nd Line Support Technician, Bristol

Client:

Robert Half

Location:

Bristol, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

45139c217f57

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Robert Half Technology is recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited, a safety and environmental management consultancy based in Bristol. This role offers the opportunity to influence the development of core IT systems as the company grows.

The Organisation

Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, serving clients mainly in the South and South West of England. Founded in 2013, the company emphasizes a flexible, positive working environment and values integrity, openness, and trust in its service delivery.

The Role

Working closely with the IT Manager, the IT Support Engineer will be the first point of contact for IT support issues, resolving or escalating as needed, and building relationships with staff to uphold IT reputation within the organization.

Responsibilities

• Act as first point of contact for all IT support issues via phone, email, Teams, or in person.
• Diagnose and resolve hardware and software issues, including laptops, printers, M365 products, and OS issues; escalate to IT Manager when necessary.
• Provide user training on IT systems and applications.
• Install, configure, and deploy hardware and software, ensuring security and compatibility.
• Maintain records of support activities and knowledge base articles.
• Assist with managing Microsoft 365 environment, including Intune, Autopilot, SharePoint, and Exchange.
• Create new users, set up accounts, and conduct inductions.
• Communicate technical information clearly to non-technical users and keep them informed about support requests.
• Adhere to the company's QMS policies.
• Support IT projects and assist the IT Manager and team as needed.

Qualifications and Experience

• At least 2 years of experience in an IT Helpdesk or similar role.
• Proficient in troubleshooting Windows OS environments.
• Knowledge of Microsoft 365 suite and administration.
• Strong customer service and communication skills.
• Ability to work effectively in a team and share knowledge.
• Experience with Unifi Access Points, Sophos Firewalls, Threatlocker, SentinelOne, Defender for Endpoint, and managing Intune, EntraID, and Microsoft Security products.
• Full UK Driving License.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent roles. We are committed to diversity and equal opportunity. Candidates with similar qualifications and experience are encouraged to apply. Salary depends on experience and qualifications.