1st Line Support Engineer

TipTopJob; Bristol; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in Bristol is seeking an IT Support Engineer (1st Line) to join their collaborative team. This role involves resolving a variety of IT issues, supporting users, and providing excellent customer service. Candidates should have experience with Microsoft 365 and SharePoint. The position offers a competitive salary and opportunities for training and development in a growing business.

Qualifications

• 1st line IT support experience required.
• Good customer service skills.

Responsibilities

• Support a wide range of users with IT issues.
• Create support tickets and fix basic IT issues.

Skills

Customer Service

Tools

Microsoft 365

SharePoint

Job description

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IT Support Engineer (1st Line Support)

Bristol

Monday to Friday

A GBP 25,000 to A GBP 28,000 + Benefits Package

IT Support Engineer (1st Line) required by a really stable innovative IT MSP (Managed Service Provider) business based in modern offices in the centre of Bristol. As you will work closely with the Directors and competent 2nd and 3rd Line IT experts, your skills will develop quickly.

Candidates will need to have experience of 1st line IT Support. Microsoft 365 and SharePoint knowledge are key for this role.

The small and collaborative team are growing as the business is expanding. The job is really varied as you will deal with a wide range of IT issues. You will remain calm under pressure as you communicate with people to solve their IT problems.

This job offers the chance to receive training and development, learn quickly from experienced people and join a thriving smaller business. This is a great chance to hold a varied role in a great company.

The IT Support Engineer (1st Line) Role

• 1st Line IT Technician role.
• You will support a wide range of users with a large array of IT issues.
• Working on the test bench fixing pcs and setting up new computers.
• You will be taking calls from clients, creating support tickets, fixing basic IT issues, and escalating as required.
• Working on up to 20 different IT tasks per day.
  
  

The IT Support Engineer (1st Line)

• 1st line IT support experience.
• Microsoft 365 and SharePoint knowledge are key for this role.
• Good customer service skills.
• Qualifications are not essential but are beneficial.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Advertising Services

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