Information Technology Support Engineer

Matchtech; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Bristol is seeking an IT Support Engineer to deliver exceptional IT support. This hybrid role involves providing both remote and on-site assistance, ensuring technology operates smoothly for users. The ideal candidate will have a strong background in Windows OS, Microsoft Active Directory, and Office 365, alongside excellent customer service skills. Join a collaborative team where your contributions will make a significant impact.

Qualifications

• Solid experience with Windows OS and Microsoft Active Directory.
• Hands-on experience with Office 365 administration.
• Proven track record in technical support.

Responsibilities

• Providing remote and in-person 1st and 2nd line support.
• Diagnosing and resolving hardware/software issues.
• Supporting network infrastructure and maintaining documentation.

Skills

Customer Service

Communication

Collaboration

Tools

Windows OS

Microsoft Active Directory

Office 365

Job description

Job Description

IT Support Engineer | Bristol | Hybrid (3 Days On-Site)

Are you passionate about delivering outstanding IT support and ready to take the next step in your tech career?

We're on the lookout for a proactive IT Support Engineer to join the team in Bristol. This hybrid role (3 days on-site per week) is a fantastic opportunity to support a dynamic business by providing top-notch IT services and ensuring technology runs smoothly for our users.

What You’ll Be Doing:

• Providing remote and in-person 1st and 2nd line support via our Service Desk
• Diagnosing and resolving hardware/software issues and application problems
• Installing and configuring IT hardware and software
• Supporting network infrastructure, Wi-Fi, backups, and an element of server management
• Maintaining asset registers and technical documentation
• Investigating security alerts and ensuring compliance with IT policies
• Delivering outstanding customer service and support to end users

What We’re Looking For:

• Solid experience with Windows OS and Microsoft Active Directory
• Hands-on experience with Office 365 administration
• Proven track record in technical support within a business or service desk setting
• A customer-first attitude and strong communication skills
• A collaborative mindset with the drive to continuously improve

Location: Bristol – 3 days a week on-site

Type: Full-time | Permanent | Hybrid

If you're ready to be part of a collaborative IT team where your skills will make a real impact, we’d love to hear from you.