1st Line support Engineer

JR United Kingdom; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Bristol is seeking a 1st Line Support Engineer to provide technical support in a collaborative environment. This role offers a chance to grow your IT career with structured training and exposure to Microsoft technologies. Ideal for those with a customer-first mindset and a basic understanding of networking.

Benefits

Ongoing professional development

Structured training pathways

Support with industry certifications

Qualifications

• 1+ year of experience in a technical support or helpdesk role.
• Basic understanding of networking (TCP/IP, DNS, DHCP) and IT security tools.

Responsibilities

• Provide desktop, application, and basic network support.
• Resolve incidents via phone, email, remote tools, and in person.

Skills

Communication

Customer Service

Tools

Windows OS

Microsoft Office

Networking

Job description

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This is a hands-on technical support role with a well-established Microsoft Solutions Partner. As a 1st Line Support Engineer, you’ll be the first point of contact for user issues, providing desktop, application, and basic network support. You’ll resolve incidents via phone, email, remote tools, and in person, escalating more complex issues as needed. This is a great opportunity to build your IT career in a business that values training, progression, and a high standard of customer service.

What’s on offer:

Join a collaborative support team in a hybrid role based 3 days per week at a modern Bristol office. You’ll receive ongoing professional development, gain exposure to Microsoft technologies, and work in a service-driven, client-facing environment. Benefits include structured training pathways, full-time permanent employment, and support with industry certifications.

What we’re looking for:

• 1+ year of experience in a technical support or helpdesk role (ideally MSP)
• Good knowledge of Windows OS and Microsoft Office applications
• Strong communication skills and a proactive, customer-first mindset
• Basic understanding of networking (TCP/IP, DNS, DHCP) and IT security tools

If you're looking for an entry-level or early-career IT role with hands-on experience and long-term progression, we’d love to hear from you.