1st Line Support Agent (Help Desk)

Meriden Media; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic technology company in Birmingham is seeking a 1st Line Support Agent for a flexible, ongoing temporary contract. This role involves providing first-line support for corporate and retail IT issues while delivering excellent customer service. Ideal candidates should have strong communication skills and a tech-savvy mindset, with real opportunities to progress to 2nd Line Support. A supportive team culture and competitive pay of £15.48 per hour are offered.

Benefits

Competitive pay

Opportunities for progression

Supportive team culture

Qualifications

• Previous 1st Line Support experience is helpful but not essential.
• Ability to think fast and solve problems independently.
• Eager to learn new systems.

Responsibilities

• Provide quick, reliable first-line support across corporate and retail systems.
• Troubleshoot issues with payroll and retail equipment.
• Deliver excellent customer service in a busy help desk environment.

Skills

Strong communication skills

Problem-solving ability

Tech-savvy

Flexibility for various shifts

Job description

1st Line Support Agent (Help Desk)

📍 Birmingham

💰 £15.48 per hour

📅 Ongoing Temporary Contract

🕒 Flexible shifts (Days / Nights, weekends & bank holidays)

About the Role

Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive tech team that’s big on training and internal progression.

As a 1st Line Support Agent, you’ll be the first point of contact for all corporate and retail IT issues. From payroll queries to in-store technical faults, you’ll handle a mix of challenges that keep the business running smoothly.

What You’ll Do

• Provide quick, reliable first-line support across corporate and retail systems.
• Troubleshoot issues with payroll, retail equipment, applications, and more.
• Deliver excellent customer service with a confident, professional phone manner.
• Stay organised and work efficiently in a busy help desk environment.

What You’ll Bring

• Previous 1st Line Support experience is helpful but not essential.
• Strong communicator who can think fast and solve problems independently.
• Tech-savvy and eager to learn new systems.
• Fully flexible for shifts between 7 : 00 AM and 1 : 00 AM, 365 days a year.

Why You’ll Love It

• Competitive pay : £15.48 per hour.
• Real opportunities to progress to 2nd Line Support and beyond.
• Fun, social, and supportive team culture.
• A company that invests in its people and promotes from within