1st Line NOC Engineer (French Speaking) Temporary Contract

Evolve Business Group; Wigan; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation package

Equal Opportunity Employer

Job summary

Evolve Business Group in the United Kingdom is seeking a bilingual customer support specialist fluent in French and English to join our team.

You will provide friendly, professional assistance, guide customers through basic troubleshooting, monitor incidents, and escalate complex issues to engineers when required.

Qualifications

• Fluent in French and English (spoken and written).
• Strong communication and customer service skills.
• A calm, professional, and problem-solving mindset.
• Good attention to detail.
• Willingness to learn and develop technical skills.
• Confidence speaking with customers and building rapport.
• Experience in customer service is desirable but not required.
• Interest in technology, IT, or networking is desirable but not required.

Responsibilities

• Provide friendly and professional support in French and English.
• Help customers by answering queries and guiding basic troubleshooting steps.
• Monitor systems and respond to alerts or incidents quickly; investigate issues and gather information to identify possible causes.
• Escalate more complex technical problems to specialist engineers when required.
• Keep customers updated throughout the resolution process.
• Ensure all incidents are logged accurately and managed within agreed service levels.
• Build our technical knowledge through ongoing training and development.

Skills

Bilingual (French & English)

Communication

Customer Service

Calm under pressure

Attention to detail

Willingness to learn

Rapport building

Tools

Support

Network

Job description

Salary: £29,000 - 30,000 per year

Requirements

• Fluent French and English (spoken and written)
• Strong communication and customer service skills
• A calm, professional, and problem-solving mindset
• Good attention to detail
• Willingness to learn and develop technical skills
• Confidence speaking with customers and building rapport
• Previous customer service, hospitality, retail, or call centre experience is desirable but not required
• Interest in technology, IT, or networking is desirable but not required

Responsibilities

• Provide friendly and professional support in French and English
• Help customers by answering queries and guiding them through basic troubleshooting steps
• Monitor systems and respond to alerts or incidents quicklyInvestigate issues and gather information to identify possible causes
• Escalate more complex technical problems to specialist engineers when required
• Keep customers updated throughout the resolution process
• Ensure all incidents are logged accurately and managed within agreed service levels
• Build our technical knowledge through ongoing training and development

Technologies

• Support
• Network

More

We are Evolve, a dynamic and passionate team committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our companys success. We have created a workplace where you can be yourself and give your all, work closely with colleagues, out-think the competition, and deliver innovative ideas and impressive results for our customers. This is an opportunity to be effective in a fast-paced, supportive environment, and strong performance will take you far. We are an Equal Opportunity Employer.