French-Speaking 1st Line NOC Engineer - Training Provided

Evolve Business Group; Wigan; On-site; GBP 21,000 - 26,000; Full time

Job summary

Evolve Business Group is seeking a French Speaking 1st Line NOC Engineer to join our growing tech support team. Full training provided; no prior IT experience required.

You will communicate confidently in French and English and learn to handle basic troubleshooting within a fast-paced environment. You will monitor systems, respond to alerts, investigate issues, and escalate complex problems to specialist engineers when needed.

Qualifications

• Fluent French and English (spoken and written).
• No prior IT experience required; full training provided.

Responsibilities

• Provide friendly and professional support in French and English.
• Guide customers through basic troubleshooting steps.
• Monitor systems and respond to alerts or incidents.
• Investigate issues and gather information to identify probable causes.
• Escalate more complex technical problems to specialist engineers when required.
• Keep customers updated throughout the resolution process.

Skills

Fluent French

Fluent English

Communication skills

Calm demeanor

Attention to detail

Willingness to learn

Customer rapport

Job description

Evolve Business Group is seeking a French Speaking 1st Line NOC Engineer to join our growing tech support team. Full training provided; no prior IT experience required.

You will communicate confidently in French and English and learn to handle basic troubleshooting within a fast-paced environment. You will monitor systems, respond to alerts, investigate issues, and escalate complex problems to specialist engineers when needed.