1st Line NOC Engineer (French Speaking) Temp Contract

Evolve Business Group; Wigan; On-site; GBP 21,000 - 26,000; Full time

Job summary

Evolve Business Group is seeking a French Speaking 1st Line NOC Engineer to join our growing tech support team. Full training provided; no prior IT experience required.

You will communicate confidently in French and English and learn to handle basic troubleshooting within a fast-paced environment. You will monitor systems, respond to alerts, investigate issues, and escalate complex problems to specialist engineers when needed.

Qualifications

• Fluent French and English (spoken and written).
• No prior IT experience required; full training provided.

Responsibilities

• Provide friendly and professional support in French and English.
• Guide customers through basic troubleshooting steps.
• Monitor systems and respond to alerts or incidents.
• Investigate issues and gather information to identify probable causes.
• Escalate more complex technical problems to specialist engineers when required.
• Keep customers updated throughout the resolution process.

Skills

Fluent French

Fluent English

Communication skills

Calm demeanor

Attention to detail

Willingness to learn

Customer rapport

Job description

French Speaking 1st Line NOC Engineer

Full Training Provided – No Technical Experience Required

Are you fluent in French and English and looking to start a career in technology and customer support?

We’re looking for a French Speaking 1st Line NOC Engineer to join our growing team, supporting our French customer base across a range of technical services and connectivity solutions.

No previous technical or IT experience is required.

What matters most is your ability to communicate confidently in German, provide excellent customer service, stay calm under pressure, and have a willingness to learn. We’ll provide full training and ongoing support to help you develop the technical skills needed to succeed in the role.

This is an excellent opportunity for someone looking to build a long-term career in technology, networking, and customer service within a fast-paced and supportive environment.

What You’ll Be Doing

• Provide friendly and professional support in French and English
• Help customers by answering queries and guiding them through basic troubleshooting steps
• Monitor systems and respond to alerts or incidents quickly
• Investigate issues and gather information to identify possible causes
• Escalate more complex technical problems to specialist engineers when required
• Keep customers updated throughout the resolution process
• Ensure all incidents are logged accurately and managed within agreed service levels
• Build your technical knowledge through ongoing training and development

What We’re Looking For

Essential

• Fluent French and English (spoken and written)
• Strong communication and customer service skills
• A calm, professional, and problem-solving mindset
• Good attention to detail
• Willingness to learn and develop technical skills
• Confidence speaking with customers and building rapport

Desirable (but not required)

• Previous customer service, hospitality, retail, or call centre experience
• Interest in technology, IT, or networking

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law