Customer Service Representative (French & English Bilingual)

Us3 Consulting; Belfast; On-site; GBP 24,000 - 30,000; Part time

Job summary

A leading consulting firm is urgently looking for an experienced Customer Service Representative (French & English Bilingual) for a long-term contract in Belfast, UK. The successful candidate will respond to customer inquiries, process requests, and provide excellent service via phone, email, and chat. Candidates must be fluent in French and English and possess strong communication and analytical skills. This role involves 40 hours of work per week with rotational shifts from 07:00 to 19:00. Excellent opportunity for those passionate about delivering top-notch customer experiences.

Qualifications

• Fluent in French and English, both written and spoken.
• Strong analytical and attention-to-detail skills.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries in French and English.
• Deliver excellent customer service through phone, email, and chat.
• Maintain accurate records of customer interactions.
• Maintain accurate records of customer interactions in company systems.
• Adhere to compliance standards, quality metrics, and operational procedures.
• Provide insights and feedback to improve customer satisfaction and process efficiency.
• Work closely with team leads and peers to achieve service goals.

Skills

Fluent French and English

Excellent communication

Active listening

Analytical skills

Attention to detail

Attention to detail

Job description

Customer Service Representative (French & English Bilingual)

For one of our globally leading tech clients we are urgently looking for an experienced Customer Service Representative (French & English Bilingual) for a long contract based in Belfast, UK.

Its paying well and my client can interview asap!

Location

Belfast, Northern Ireland, United Kingdom

Employment Type

Contract

Job Function

Information Technology

Key Responsibilities

• Respond to customer inquiries in French and English, ensuring prompt and accurate first-contact resolution.
• Deliver excellent customer service through phone, email, and chat.
• Process customer requests, orders, complaints, and follow internal quality guidelines with professionalism.
• Maintain accurate records of customer interactions in company systems.
• Adhere to compliance standards, quality metrics, and operational procedures.
• Provide insights and feedback to improve customer satisfaction and process efficiency.
• Work closely with team leads and peers to achieve service goals.

Requirements / Skills

• Fluent French and English, both written and spoken (mandatory).
• Excellent communication, active listening, and customer-friendly tone.
• Strong analytical and attention-to-detail skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A passion for solving customer problems and delivering a positive experience.
• Readiness to work on-site in Belfast with a reliable internet connection.
• EU citizenship or valid UK work permit required.
• Willingness to relocate to Belfast if not local.
• Must pass Access NI and credit checks.
• Monday to Friday.
• Rotational shifts between 07:00 – 19:00.
• Total: 40 hours per week.

Seniority level

Mid-Senior level

Availability

Monday to Friday, rotational shifts 07:00 – 19:00, 40 hours per week.

If this is you, then please do not delay in applying!