1st Line IT Support Engineer – Fast-Paced Growth

Catering; West Malling; On-site; GBP 27,000 - 30,000; Full time

Job summary

Catering is seeking a 1st Line Engineer for a full-time, permanent position based in West Malling, Kent. You will provide first-line IT support to clients and users, resolving issues quickly while delivering excellent customer service in a fast-paced environment.

Ideal candidates will have at least 1 year of IT experience, basic networking knowledge, and familiarity with Windows Server, Office 365 and Active Directory.

Qualifications

• Minimum of 1 year commercial experience in an IT role.
• Experience providing support to a range of users at all levels.
• Happy acting as the first point of contact for clients, both over the phone and via email.
• Basic networking understanding.
• Exposure to Windows Server and Office365.
• Active Directory.

Responsibilities

• Resolving technical issues for clients
• Act as the first point of contact for users, ensuring a high level of customer service is maintained at all times
• Work within agreed SLAs and timescales
• Support with technical issues such as password resets, user setups, software installations and VPN connectivity
• Ensure client issues are prioritized at all times
• Be able to explain technical faults to a nontechnical audience

Skills

IT support

Customer service

First point of contact

Tools

Windows Server

Office 365

Active Directory

Job description

Catering is seeking a 1st Line Engineer for a full-time, permanent position based in West Malling, Kent. You will provide first-line IT support to clients and users, resolving issues quickly while delivering excellent customer service in a fast-paced environment.

Ideal candidates will have at least 1 year of IT experience, basic networking knowledge, and familiarity with Windows Server, Office 365 and Active Directory.