1st Line IT Support Technician

TipTopJob; London; Hybrid; GBP 28,000; Full time

Job summary

Join a rapidly growing Managed Service Provider (MSP) as a 1st Line IT Support Technician in North London, where your skills will be valued and developed. This role offers a fantastic opportunity to enhance your career in IT support, with a focus on personal development and internal promotions. You will be part of a dynamic team committed to delivering top-notch customer service while supporting a variety of technologies, including Windows OS and VoIP systems. With excellent training opportunities and a supportive environment, this is the perfect place to grow your IT career. Don't miss out on being part of an innovative company that truly invests in its people!

Benefits

28 days holiday (incl. Bank Holidays)

Performance related bonus scheme

Excellent training and funding for certifications

Paid study leave

Travel pay for site visits

Company social events

Smart casual dress code

Qualifications

• Must have a full UK driver's license and own vehicle.
• Minimum of one year's experience in IT support is essential.

Responsibilities

• Deliver exceptional customer service and technical support.
• Manage escalations and provide remote assistance.

Skills

IT Support Experience

Windows Desktop OS Support

PC and Laptop Hardware Knowledge

MS Office Suite Proficiency

IT Networking Principles

Telephone Etiquette

Problem-Solving Skills

UK Driving Licence

MSP Experience

VoIP Systems Support

Office 365 Administration

Mac OSX Support

Server Administration

Job description

1st Line IT Support Technician (MSP) - North London - GBP28K

NOTE: You must have a full UK Drivers licence & own vehicle - ESSENTIAL.

Read on if you're looking to join a rapidly growing MSP that invests in you.

The IT MSP specialise in IT Support, Cyber Security and VoIP telephony. You will be joining a team who foster personal development and it is a great opportunity to develop your career in a growing company - they value promoting internally and fund courses to help better your IT knowledge.

KEY SKILLS:

Essential:

1. A minimum of one year's experience in IT support.
2. Proficiency in supporting Windows Desktop OS.
3. Strong understanding of PC, laptop, and printer hardware.
4. Comprehensive knowledge of the entire MS Office suite.
5. Basic grasp of IT networking principles and cabling.
6. Exceptional telephone etiquette with excellent interpersonal and communication abilities.
7. Demonstrated problem-solving skills with a methodical approach.
8. UK Driving licence and access to vehicle - absolutely essential.

Desirable:

1. Prior experience in an MSP setting.
2. Familiarity with supporting VoIP systems.
3. Experience in Office 365 administration.
4. Ability to provide support for Mac OSX.
5. Basic proficiency in server administration tasks such as AD user account management and password resets.

As a 1st Line IT Support Technician, you'll play a pivotal role in delivering exceptional customer service and technical support. This includes answering calls, providing remote assistance, and managing escalations effectively. You'll also have the opportunity to engage in on-site technical support when required, contributing to the overall success of the team.

BENEFITS:

1. Starting salary of up to GBP28,000 per annum
2. 28 days holiday (incl. Bank Holidays)
3. Hybrid working
4. Performance related bonus scheme (Paid bi-annually)
5. Excellent training and funding for you to gain certifications
6. Paid study leave
7. Travel pay for site visits including company Oyster card
8. Company social events
9. Smart casual dress code policy

Interested? Please click apply or send your updated CV to gianluca (at) circlerecruitment (dot) com.

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment, Twitter - Circle_Rec and LinkedIn - Circle Recruitment.