IT Support Technician Apprentice

TN United Kingdom; Horsham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits for an enthusiastic Apprentice ICT Support Technician to join a dedicated ICT Support team in a vibrant educational environment. This role involves providing essential 1st line support to both staff and students, ensuring the smooth operation of over 500 network PC stations and classrooms equipped with interactive technology. You'll gain hands-on experience in installing and configuring hardware, troubleshooting technical issues, and maintaining an efficient ICT infrastructure. With training from experienced professionals, this position offers long-term security and the potential for career advancement in the IT field. If you're eager to kickstart your career in technology, this is the perfect role for you!

Benefits

Training provided from experienced IT team

Long-term security

Opportunity to progress into permanent position

Qualifications

• 5 GCSEs including English & Maths required.
• Attention to detail and a passion for technology are essential.

Responsibilities

• Provide 1st line support to staff & students.
• Install and configure computer hardware and software.
• Diagnose and resolve PC and network issues.

Skills

Analytic Problem Solving

Attention to Detail

Time Management

Passion for Technology

Education

5 GCSEs Grades A-C / 9-5 or equivalent

Tools

Computer Hardware

Software Systems

Network Systems

Job description

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Client:

Location:

Horsham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

53ec5a40cb86

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Description

Excellent opportunity for a enthusiastic Apprentice ICT Support Technician to join a school ICT Support team based in Horsham. The successful candidate will report to the Network Manager and will work as part of a small team providing 1st line support to staff & students, and assist with the day-to-day operation of the Support Team. This includes supporting and maintaining over 500 network PC stations & classrooms with interactive TVs. You will also be required to undertake a criminal record check via the DBS.

Position Overview

• Install and configure computer hardware, printers, software, systems, networks, and ensure the latest software upgrades are implemented.
• Set up equipment such as PCs, laptops, mobile devices, and other specialist equipment, ensuring systems are ready for use.
• Deliver hardware and resources to work areas and offices as required.
• Carry out assessments to determine the need for changes in hardware/software configurations.
• Repair or replace components of a computer/network system as necessary.
• Detect, diagnose, and resolve PC, printer, mobile, and peripheral device faults.
• Perform scheduled maintenance on computer hardware, software, and networks to ensure efficient operations.
• Provide technical support across the school (in person or over email, phone).
• Respond in a timely manner to hardware & software service issues and requests.
• Perform diagnostic tests and troubleshooting to identify computer user issues.
• Educate & train users on procedures for resolving or preventing recurrence of a problem.
• Assist in testing and evaluating new technology.

Position Requirements

• 5 GCSEs Grades A-C / 9-5 or equivalent (Including English & Maths).
• Attention to detail and focus on daily tasks.
• Good learner willing to get involved and contribute.
• Passion for Technology.
• Analytic Problem Solver / Good Time Keeping.

Position Remuneration

• Monday to Thursday 8am – 4pm & Friday 8am – 3:30pm.
• Training provided from an experienced IT Training team.
• Long-term security and the opportunity to progress into a permanent position.

Successful completion of the apprenticeship gives you accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate & control your ICT infrastructure – Physical or Virtual hardware, software, network services & data storage.
• Use Infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
• Prioritize systems support tasks and monitor and maintain system performance.
• Maintain regulatory, legal, and professional standards.
• Support the information system needs for your business.

If you are looking to start your IT career – this is the perfect position for you.