IT Support Technician

Blue Octopus; London; On-site; GBP 26,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich bezahlbarer Wohnraum sucht einen IT Support Technician. In dieser spannenden Rolle sind Sie Teil eines engagierten Technologie-Teams und bieten freundlichen, effizienten technischen Support für Benutzer. Ihre Aufgaben umfassen die Fehlerbehebung von Hardware- und Softwareproblemen sowie die Verwaltung von IT-Ressourcen. Das Unternehmen fördert Vielfalt und Inklusion und bietet ein unterstützendes Arbeitsumfeld. Wenn Sie leidenschaftlich an Technologie interessiert sind und einen positiven Einfluss auf die Gemeinschaft haben möchten, ist diese Position ideal für Sie.

Benefits

Fantastische Altersvorsorge

Lebensversicherung

Große Urlaubsregelungen

Flexibles Leistungspaket

Freiwilligentage

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten zur Erklärung technischer Probleme.
• Erfahrung in der Fehlerbehebung von Hardware- und Softwareproblemen.

Responsibilities

• Erster Ansprechpartner für IT-Anfragen und Problemlösungen.
• Verwaltung der IT-Ausstattung für neue Mitarbeiter.

Skills

Kundenservice

Technisches Troubleshooting

Microsoft Office

Windows 11

IT Service Management

Configuration Management Database (CMDB)

Active Directory

Azure AD

Intune

Tools

Salesforce

Video Conferencing Equipment

Job description

IT Support Technician
London Bridge
Up to £26,000
Permanent

Hyde is looking to recruit an IT Support Technician.

Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures.

As an IT Support Technician at Hyde you will be working within the Technology team to assist users with a range of IT issues, ensuring efficient, friendly, and timely technical support across the business.

Responsibilities

• Act as the first point of contact for walk up customers with IT-related queries, logging and resolving issues in the IT Service Management (ITSM) system.
• Troubleshoot and resolve hardware and software issues across platforms such as Microsoft Office, Windows 11, Salesforce and Business Systems.
• Manage IT set-up for new starters and handle returns from leavers.
• Support maintenance of IT equipment, including daily checks of video conference rooms.
• Co-ordinate with third-party suppliers for hardware repairs and replacements and manage the courier and postal process.
• Assist in managing access requests and maintaining the Configuration Management Database (CMDB).

Skills and Experience Required

• Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Technical troubleshooting skills with experience in Microsoft Office, Windows 11, and other software and hardware related issues.
• Knowledge of IT Service Management systems and Configuration Management Databases (CMDB).
• Awareness of building and fixing laptops, phones, tablets, monitors, docking stations and other peripherals.
• Awareness of Active Directory, Azure AD, and Intune for user access management.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days

At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.