IT Support Technician

JR United Kingdom; Worthing; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to join their dynamic team in Worthing. This full-time role offers a hybrid working arrangement, allowing you to work from home three days a week. You will manage support cases, troubleshoot technical issues, and ensure customer satisfaction while contributing to a collaborative environment. The company values flexibility, mentoring, and career development, providing a supportive atmosphere for personal and professional growth. If you are detail-oriented, motivated, and eager to learn, this opportunity is perfect for you.

Benefits

25 days annual leave plus bank holidays

Private medical insurance

Discretionary bonus

Volunteering leave

Electric Vehicle Scheme

Cycle to Work scheme

Social events

Qualifications

• Detail-oriented, adaptable, and customer-focused individual.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage support cases and troubleshoot issues effectively.
• Host remote sessions and maintain customer contact.

Skills

Windows Server OS

SQL

IIS

Exchange

Microsoft 365

Azure AD

AWS

Customer relationship management

Technical writing

Scripting or programming

Education

Industry certifications

Tools

Monitoring tools

Job description

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IT Support Technician, Worthing, West Sussex

Location: Worthing, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

• Full-time role
• Hybrid working: 2 days in Worthing office, 3 days from home

What you’ll do: Join our friendly and motivated IT Support Team in Worthing, West Sussex (hybrid basis).

Who we are: Founded in 2006, Prosperon is an IT Management Solutions Provider specialising in Network/Application Consulting and Training services. We are an Elite SolarWinds Partner.

Join our team: Join a community with shared values, passionate about delivering high-quality service. We support flexible working, mentoring, career development.

About the role: Manage support cases, troubleshoot issues, host remote sessions, maintain customer contact, meet SLA targets, and help clients understand system functionality. Contribute to a team that values unity, integrity, and quality.

About the Company: Prosperon Networks Ltd is a leading IT Management Solutions Provider, specialising in Network/Application Consulting and Training services, and is an Elite SolarWinds Partner.

Duties and Responsibilities

• Manage support cases
• Host remote sessions
• Maintain customer contact
• Document bugs and procedures
• Share information with Sales
• Guide junior team members
• Recommend process improvements
• Follow security policies
• Assist in testing patches and updates
• Perform root cause analysis
• Implement network and application management protocols
• Network administration and troubleshooting
• Knowledge of Windows Server OS
• Experience with SQL, IIS, and Exchange
• Documentation and technical writing
• Customer relationship management
• Strong communication and organisational skills
• Ability to learn complex topics
• Flexibility and attention to detail
• Experience with monitoring tools
• Hands-on experience with Microsoft 365, Azure AD, AWS
• SQL query knowledge
• Awareness of cloud services
• Understanding of Active Directory
• Industry certifications
• Scripting or programming knowledge
• Awareness of security standards
• Backup solutions and disaster recovery strategies

Person Specification: Detail-oriented, adaptable, cooperative, reliable, willing to learn, and customer-focused.

Key Personality Traits

• Organised with attention to detail
• Works independently and in a team
• Excellent communication and problem-solving skills
• Handles multiple tasks and projects
• Self-starter with a positive attitude

Benefits include 25 days of annual leave plus bank holidays, additional leave with service, discretionary bonus, private medical insurance, volunteering leave, Employee Assistance Programme, Electric Vehicle Scheme, Cycle to Work scheme, and social events.

If you are motivated, organised, and able to work at our Worthing office three days a week, we would love to hear from you. No agencies, please. We welcome direct applications from candidates.