1st Line IT Support Engineer — Structured Training & Growth

Tank Recruitment; Bristol; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Structured training

Clear progression path to 2nd Line

Job summary

Tank Recruitment is seeking a 1st Line IT Support Engineer in the Bristol area. You will be the first contact for customers, resolving incidents and guiding users through basic Microsoft 365 and Entra ID issues.

This role offers remote support with occasional on-site visits and a clear path to more senior support roles. Ideal candidates have 6–12 months in an IT helpdesk, strong communication, and a UK driving licence.

Qualifications

• 6–12 months’ experience in IT helpdesk or service desk.
• Good knowledge of Microsoft 365 and basic user administration.
• Familiar with Entra ID (Azure AD) or Active Directory.
• Experience supporting Windows 10/11 in a business environment.
• Basic networking knowledge (IP, DNS, Wi‑Fi).
• Excellent communication and a calm, professional manner.
• Ability to manage a busy ticket queue and priortise tasks.
• Full UK driving licence and willingness to travel to customer sites.

Responsibilities

• Act as the first point of contact for customers by phone, email and ticketing system.
• Log and resolve incidents within agreed SLAs.
• Provide first-line support for Microsoft 365 applications.
• Carry out user administration in Entra ID and Microsoft 365.
• Handle password resets, MFA registration and sign-in issues.
• Support Windows 10/11 laptops/desktops remotely.
• Escalate unresolved issues to 2nd Line with clear notes.
• Keep customers updated and close tickets with accurate records.
• Follow procedures and help maintain knowledge base articles.
• Occasionally attend customer sites for hands-on support.

Skills

IT helpdesk experience

Customer-focused

Communication skills

Ticket queue management

Driving licence

Tools

Microsoft 365

Azure AD / Entra ID

Active Directory

Intune

Job description

Tank Recruitment is seeking a 1st Line IT Support Engineer in the Bristol area. You will be the first contact for customers, resolving incidents and guiding users through basic Microsoft 365 and Entra ID issues.

This role offers remote support with occasional on-site visits and a clear path to more senior support roles. Ideal candidates have 6–12 months in an IT helpdesk, strong communication, and a UK driving licence.