First-Line IT Support Engineer — Growth & Training

Air It; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Annual leave purchase scheme

Paid volunteering days

Enhanced family leave

Virtual GP 24/7

Employee assistance programme

Eye care vouchers

Group life assurance & income...

Recognition platform

Mortgage advice services

EV car scheme

Cycle to work

Technology vouchers

Job summary

Air IT Group is seeking a proactive 1st Line Service Desk Engineer in Milton Keynes. You will be the first point of contact for customers, logging incidents, triaging issues, and providing clear, empathetic support to help users get back to work quickly.

You’ll log and prioritise requests, troubleshoot using KBs, and escalate with context to ensure faster resolution. This role suits someone early in their IT journey who wants growth in a supportive environment.

Qualifications

• Experience in a service desk or helpdesk environment or hands-on learning in IT support.
• Confident using a ticketing system and prioritising by impact and urgency.
• Practical understanding of Windows OS and common user issues.

Responsibilities

• Provide first-line support to end users by phone, email, or ticketing system.
• Log, categorise and prioritise incidents and service requests accurately.
• Triage and troubleshoot using standard processes and knowledgeBase.
• Escalate with context to higher-level teams when needed.

Skills

Customer service orientation

Clear communication

Problem solving

Windows knowledge

Microsoft 365 knowledge

Tools

Ticketing system

Job description

Air IT Group is seeking a proactive 1st Line Service Desk Engineer in Milton Keynes. You will be the first point of contact for customers, logging incidents, triaging issues, and providing clear, empathetic support to help users get back to work quickly.

You’ll log and prioritise requests, troubleshoot using KBs, and escalate with context to ensure faster resolution. This role suits someone early in their IT journey who wants growth in a supportive environment.