1st Line IT Support Engineer – Training & Growth Path

Tank Recruitment; West of England; On-site; GBP 27,000 - 30,000; Full time

Job summary

Tank Recruitment in Bristol Area is seeking a customer-focused 1st Line IT Support Engineer to join their Managed Services team.

You will be the first point of contact for customers, resolving everyday issues quickly and escalating complex problems to the 2nd Line, with a clear path to develop Microsoft 365 and Entra ID skills.

This role offers hands-on remote support, occasional on-site visits, and opportunities to grow in a friendly, expanding MSP.

Qualifications

• 6–12 months' IT helpdesk or service desk experience.
• Good working knowledge of Microsoft 365 and user administration.
• Familiarity with Entra ID (Azure AD) or Active Directory.
• Experience supporting Windows 10/11 in a business environment.
• Basic networking knowledge (IP, DNS, Wi‑Fi).
• Excellent communication and a calm, professional manner.
• Full UK driving licence and willingness to travel to customer sites when required.

Responsibilities

• Be the first point of contact for customers via phone, email and tickets.
• Provide first-line Microsoft 365 support (Outlook, Teams, SharePoint and OneDrive).
• Assist with Entra ID and Microsoft 365 user administration.
• Handle password resets and MFA registration.
• Support Windows 10/11 devices, Office apps, printers and peripherals remotely.
• Diagnose basic connectivity issues (Wi-Fi, VPN).
• Escalate unresolved issues to 2nd Line with clear notes on the problem and steps already taken.
• Keep tickets updated and document resolutions.
• Occasionally visit customer sites for hands-on support.

Skills

IT helpdesk experience

Tools

Microsoft 365

Entra ID / Azure AD

Windows support

Networking basics

Job description

Tank Recruitment in Bristol Area is seeking a customer-focused 1st Line IT Support Engineer to join their Managed Services team.

You will be the first point of contact for customers, resolving everyday issues quickly and escalating complex problems to the 2nd Line, with a clear path to develop Microsoft 365 and Entra ID skills.

This role offers hands-on remote support, occasional on-site visits, and opportunities to grow in a friendly, expanding MSP.