1st Line IT Support Engineer – 5342

Clear IT Recruitment Limited; Havant; On-site; GBP 22,000 - 28,000; Full time

Job summary

A technology recruitment agency is seeking a 1st Line IT Support Engineer to join their team in Havant, England. This role involves responding to customer calls, providing remote and onsite support, and ensuring adherence to KPIs. The ideal candidate will have at least 1 year of IT support experience and a strong knowledge of Windows OS and hardware. Applications are welcome for those looking to thrive in a dynamic IT environment.

Qualifications

• Minimum 1 year experience in an IT support environment.
• Good communication skills and ability to work under pressure.
• Demonstrable problem-solving skills.

Responsibilities

• Answer calls and respond to tickets from customers.
• Provide remote support for IT-related issues.
• Triage incoming calls and manage escalations.
• Provide on-site technical support when necessary.
• Adhere to defined KPIs and meet SLAs.
• Update documentation and monitor backups.

Skills

IT support experience

Windows Desktop OS support

PC, laptop and printer hardware knowledge

MS Office suite knowledge

IT networking and cabling knowledge

Excellent telephone manner

Problem-solving skills

Job description

Overview

Our client is seeking a 1st Line IT Support Engineer for an MSP, to be based in Havant, Hampshire.

Responsibilities

• Answering calls and responding to tickets from customers.
• Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
• Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
• Provide on-site technical support at clients premises where necessary.
• Adhere to defined KPIs and meet the expected SLAs.
• Contribute to and update documentation.
• On-board and off-board users.
• Monitor backups daily and report on any issues that arise.

Key Skills & Experience

• Minimum 1 years experience in an IT support environment.
• Experience with support of Windows Desktop OS.
• Good working knowledge of PC, laptop and printer hardware.
• Good working knowledge of the full MS Office suite.
• Basic knowledge of IT networking and cabling.
• Excellent telephone manner with good interpersonal and communication skills.
• Demonstrable problem-solving skills with a logical train of thought.

Desirable Experience (Bonus)

• Support for VoIP systems.
• Office 365 administration.
• Basic server administration (AD user account creation, password resets, etc.).
• Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial toward your application.

Application & Contact

Should you have any questions or wish to apply please contact Clear IT Recruitment Limited.

Job Title: 1st Line IT Support Engineer - 5342
Job Reference: 5342