1st Line IT Support Engineer

TN United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as part of the Service Management team, where you will provide essential IT support to over 2500 employees. This role involves troubleshooting Windows and Apple Mac laptops, managing Office 365, and ensuring smooth onboarding for new starters. With a focus on proactive system monitoring and excellent service delivery, you will thrive in a supportive team environment that encourages continuous learning and professional development. Enjoy a range of perks including flexible benefits, health support, and opportunities to engage in diversity initiatives.

Benefits

Flexible benefits allowance

Health and wellbeing support

Life Assurance (4x salary)

25 days annual leave plus bank holidays

Discounts on retail and utility brands

Referral scheme with unlimited referrals

Flexible holiday buy/sell

Electric vehicle scheme

Training and professional certification support

Supportive team environment with social events

Qualifications

• Experience in a service desk or technical support environment.
• Excellent service and communication skills.

Responsibilities

• Installation, configuration, and deployment of PCs and Apple Macs.
• Updating IT systems including helpdesk tickets and asset records.
• Onboarding new starters and ensuring equipment delivery.

Skills

Troubleshooting Windows laptops

Troubleshooting Apple Mac laptops

Office 365 administration

Active Directory knowledge

Enterprise antivirus management

DNS knowledge

DHCP knowledge

Wired networking technologies

Wireless networking technologies

Education

Level 3 IT apprenticeship

Similar experience

Job description

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About the Role

You will work within the Service Management team, providing support to over 2500 employees. We are seeking someone with experience in a service desk or technical support environment. Our employees are highly skilled and expect excellent service. The ideal candidate will be able to think on their feet, learn from multiple sources, and stay highly organized.

Responsibilities

1. Installation, configuration, and deployment of PCs and Apple Macs
2. Updating internal IT systems, including helpdesk tickets, asset records, and technical documentation
3. Raising orders for new hardware and software when required
4. Onboarding new starters, including ensuring equipment is couriered to them at start
5. IT operations activities such as proactive system checking and monitoring

Technical Skills

• Troubleshooting Windows and Apple Mac laptops
• Administration of Office 365
• Knowledge of Active Directory
• Administration of enterprise antivirus and security management
• Knowledge of DNS, DHCP, wired and wireless networking technologies

About You

To succeed, you should:

• Demonstrate good technical aptitude and attention to detail
• Be able to prioritize and manage your workload effectively
• Be proactive, organized, and a self-starter with excellent communication skills
• Be enthusiastic about learning new skills and technologies
• Possess excellent written and verbal communication skills
• Manage time efficiently and pay attention to detail
• Be a team player who engages peers for continuous improvement

Applicants should have a Level 3 IT apprenticeship/qualification or similar experience.

About the Team

Our IT team supports hardware, infrastructure, and applications to enable project delivery. The team includes Service Management, Infrastructure, Modern Workplace, Applications, and Security units, each focusing on specific areas of IT support and security.

Perks

• Flexible benefits allowance
• Health and wellbeing support, including 24/7 GP services and mental health support
• Life Assurance (4x salary)
• 25 days annual leave plus bank holidays
• Discounts on retail and utility brands
• Referral scheme with unlimited referrals
• Flexible holiday buy/sell
• Electric vehicle scheme
• Training and professional certification support
• Opportunities to get involved in diversity initiatives
• Supportive team environment with social events