IT Support Engineer

Caledonian Leisure Ltd; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive IT Support Engineer to join their dynamic team in Leeds. This exciting role involves providing technical support to over 200 end users across multiple sites, ensuring the seamless operation of IT systems, and troubleshooting diverse hardware and software issues. The ideal candidate will possess strong problem-solving skills and a keen interest in scripting and automation, making a significant impact on the company's operations. Join a friendly team in a modern office environment that values technology and innovation, and help maintain the high standards of service that have made this company a leader in the travel sector.

Benefits

Free On-site Parking

Friendly Team Environment

Convenient Location

Flexible Attitude

Qualifications

• 4+ years of IT support experience with strong analytical skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level technical support via various channels.
• Troubleshoot and resolve hardware and software issues.

Skills

IT Support

Problem-solving

Customer Service

Scripting

Network Troubleshooting

Education

IT Degree or Equivalent

Tools

Windows OS

Microsoft Teams

VPN Software

Job description

Job Ref: CAL1159
Branch: Leeds
Head Office Location: Caledonian Leisure Leeds Head Office, Leeds
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 37.5
Posted date: 17/04/2025
Closing date: 19/05/2025

Join the UK’s fastest growing travel company!

We are seeking an experienced and proactive IT Support Engineer to join our sector-leading travel and leisure business.

Since launch, we have established Caledonian Travel as the largest operator of short breaks & holidays by coach across the UK, winning The Best Large Travel Company for Coach Holidays at the British Travel Awards. We have also developed ukbreakaways into a popular choice for many, and one of the leading operators of entertainment-based Tribute breaks in the UK, awarded the Feefo Platinum Award two years in a row for excellence, and rated “Excellent” on Trustpilot.

Job Overview:

We have an exciting opportunity for an experienced and proactive IT Support Engineer to provide technical support to over 200 end users across 10 sites. You will ensure the seamless operation of IT systems, hardware, and software, troubleshooting, diagnosing, and resolving issues across various devices and systems. Your role will include supporting a diverse user base, assisting in system upgrades, hardware installations, and network maintenance to maintain business continuity. The ideal candidate will be customer-focused, possess strong problem-solving skills, and work well in a team environment.

Length of contract: Permanent

Responsibilities:

1. Provide first-level technical support via telephone, email, Teams, and in-person.
2. Troubleshoot and resolve hardware and software issues.
3. Install, configure, and maintain hardware and software.
4. Develop and maintain scripts to automate routine tasks and maintain documentation.
5. Create and update records of support activities.
6. Escalate unresolved issues to higher support levels or third-party vendors.
7. Provide end-user training as needed.
8. Ensure equipment is maintained and secure.
9. Stay updated on technology and software trends.
10. Maintain a positive, enthusiastic, flexible attitude and promote effective teamwork.
11. Follow best practices and ensure policy compliance.
12. Maintain confidentiality and discretion.
13. Perform routine system maintenance, including updates, patches, and backups.
14. Monitor system performance and preemptively address potential issues.
15. Assist with system and network upgrades to enhance performance and security.
16. Troubleshoot network infrastructure, including routers, switches, and Wi-Fi.
17. Ensure compliance with IT security policies, including password updates, antivirus, and firewalls.
18. Support VPN and remote access issues.
19. Lead and manage IT projects from inception to completion.
20. Coordinate with teams to deliver IT solutions.
21. Develop project plans and ensure timely delivery.
22. Document issues, solutions, and configurations.
23. Perform additional duties as assigned by the IT Manager or Lead Engineer.

The ideal candidate will have:

• Minimum of 4 years of experience in IT or technical support.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and within a team.
• Strong customer service skills.
• Keen interest in scripting and automation.

If passionate about technology, join our friendly team. Our Leeds Head Office is conveniently located within the city’s business park, just 5 minutes from White Rose Shopping Centre. The office spans two floors with free on-site parking.