IT Support Engineer

Erin Associates; Leeds; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Join a forward-thinking company as an IT Support Engineer, where you will provide essential support to users through various channels. This hybrid role allows for flexibility while ensuring you engage with a diverse range of technologies. You'll be part of a supportive team, contributing to IT projects and managing service desk tickets. With a focus on personal development and a generous holiday package, this position offers a great opportunity for growth in a dynamic environment. If you're passionate about IT support and looking for a new challenge, this role is perfect for you.

Benefits

Up to 30 days holiday

6% employer pension contribution

Flexible working

Personal development opportunities

Qualifications

• Proven IT support experience with a focus on 2nd line support.
• Strong knowledge of Office 365 and Windows operating systems.

Responsibilities

• Provide 2nd line support for hardware, software, and mobile devices.
• Manage service desk tickets and contribute to IT projects.

Skills

IT Support Experience

Office 365

Windows 10/11

Active Directory

Problem-Solving Skills

Communication Skills

Tools

Intune

PowerShell

Fresh Service

Entra ID

Job description

Job Description

IT Support Engineer – Leeds / Hybrid - West Yorkshire£26k - £30k + up to 20% bonus | 35-hour week | Excellent benefits

A successful and growing organisation is looking for an experienced IT Support Engineer to join their friendly support team. You’ll provide remote, email, and in-person support to a wide user base, working with a range of technologies.

The role: IT Support Engineer

1. Provide 2nd line support for hardware, software, and mobile devices
2. Manage service desk tickets and deliver routine maintenance
3. Contribute to a variety of IT projects
4. Hybrid role – mostly remote, with travel to Leeds as needed

What we’re looking for:

1. Proven IT support experience (2nd line)
2. Strong knowledge of Office 365, Windows 10/11, Active Directory
3. Experience with Intune, PowerShell, Fresh Service, Entra ID – desirable
4. Excellent communication and problem-solving skills

The package:

1. 35-hour week
2. Up to 30 days holiday + bank holidays (option to buy/sell 5 more)
3. 6% employer pension contribution
4. Flexible & hybrid working
5. Personal development opportunities

This is a great opportunity to join a company known for its flexibility, inclusive culture, and continued growth. If you are an IT Support engineer looking for a new challenge in a fast-paced environment, please get in touch.

Keywords: IT Support Engineer, IT Support Analyst, Leeds, West Yorkshire, Office 365, Windows 10/11, Active Directory

Apply now – interviews are virtual and will involve a short technical task.

Contact: Millie Ellis

Erin Associates welcomes applicants of all backgrounds. Please let us know if you need adjustments during the recruitment process.