1st Line IT Support Apprentice – Hands-On Tech Growth

City of Portsmouth College; Portsmouth; Hybrid; GBP 15,000 - 16,000; Full time

Benefits offered by this job

Annual Leave: 25 days + holidays

Local Government pension

Staff development programmes

Parking

Job summary

City of Portsmouth College is seeking a dedicated individual to join the IT team as an Apprentice 1st Line Support Engineer. You will deliver high-quality customer support by troubleshooting issues, providing expertise, and supporting the wider IT team.

The apprenticeship offers hands-on IT support experience in a busy college environment, exposing you to cyber threats, incident response, vulnerability management, and data protection across teaching systems.

Qualifications

• Maths and English at a good standard.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Background in IT.

Responsibilities

• Providing phone/remote support & assistance.
• Excellent customer care.
• Desktop Support.
• Hardware Repairs.
• Software Installation.
• Projector, cabling, troubleshooting.
• Assisting in projects and IT activities as required.

Skills

Maths

English

Organisational skills

Time management

Communication skills

Microsoft Office

IT knowledge

Tools

Microsoft Office

Job description

City of Portsmouth College is seeking a dedicated individual to join the IT team as an Apprentice 1st Line Support Engineer. You will deliver high-quality customer support by troubleshooting issues, providing expertise, and supporting the wider IT team.

The apprenticeship offers hands-on IT support experience in a busy college environment, exposing you to cyber threats, incident response, vulnerability management, and data protection across teaching systems.