1st Line IT Support Analyst - Liverpool | Growth Path

Circle Group; Greater London; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading professional services company in Greater London is seeking a 1st Line IT Support Analyst. The role involves providing first-line IT support, troubleshooting employee issues, and managing helpdesk tasks. Candidates should have at least 6 months of relevant experience, strong communication skills, and an understanding of helpdesk software like MS Office 365. The position offers a starting salary between £24,000 - £27,000 plus benefits, with opportunities for future growth into a 2nd line role.

Qualifications

• Minimum of 6 months experience in a 1st line IT support role is required.
• Ability to find solutions and assist staff at all levels.
• An understanding of various systems and a passion for learning are vital.

Responsibilities

• Provide helpdesk and telephone support.
• Build and deploy laptop clones.
• Install basic laptop components.
• Provide Office 365 support and manage tickets.
• Carry out basic Active Directory tasks.

Skills

6+ months experience in a similar 1st line IT support role

Strong understanding of helpdesk software

Excellent communication skills

Ability to prioritize tasks

Team player

Enthusiastic and hardworking

Tools

MS Office 365

Windows 10

Job description

A leading professional services company in Greater London is seeking a 1st Line IT Support Analyst. The role involves providing first-line IT support, troubleshooting employee issues, and managing helpdesk tasks. Candidates should have at least 6 months of relevant experience, strong communication skills, and an understanding of helpdesk software like MS Office 365. The position offers a starting salary between £24,000 - £27,000 plus benefits, with opportunities for future growth into a 2nd line role.